Ready to Make a Real Difference in our Patients' Lives? Do you love helping people and being the person they can rely on? Do you thrive in a fast paced environment where you're always learning something new? Are you the one your friends describe as calm, organised, and great at talking things through? If so, this may be the perfect next step in your career.
We're looking for a motivated and people focused Patient/Customer Services Coordinator to join our Curaleaf team, supporting patients who rely on medical cannabis to manage their health. You'll be the first friendly voice they hear, the reassuring message they receive, and the person who helps keep their journey smooth, supportive, and stress free.
What You Will Be Doing
- Speaking with patients via phone, email, live chat, and Zendesk.
- Guiding patients through their medical cannabis journey, escalating when needed.
- Working closely with internal and external teams to ensure information is accurate and up to date.
- Using bespoke IT systems and maintaining electronic health records.
- Taking prescription payments over the phone.
- Handling complaints professionally and escalating for investigation.
- Making outbound calls regarding stock updates, orders, payments, deliveries or KYC issues.
- Keeping the product and process knowledge up to date.
- Liaising with couriers to support important or urgent deliveries.
- Supporting the Customer Service Manager, Supervisor, and other internal teams when needed.
What We Are Looking For
- A genuine passion for helping others.
- Adaptable and effective communication skills.
- Strong organization and ability to prioritise in a busy environment.
- Confidence making decisions within your remit.
- A proactive, solutions focused mindset.
- Excellent IT skills, including Microsoft packages.
- Exceptional attention to detail.
- A commitment to confidentiality.
- A professional and positive approach across phone, email and live chat.
- A dynamic attitude, with openness to change and improvement.
What You Will Get From Us
- Competitive salary.
- Excellent holiday allowance.
- Private medical insurance.
- Enhanced pension scheme.
- Life insurance.
- Free on-site parking.
- Ongoing development opportunities.
This role is based in Curaleaf Laboratories, a leading manufacturer and distributor of medical cannabis in the UK. The MHRA-approved facility enables meeting patient demand for a consistent range of medicinal products.
Minimum Requirements
GCSE grade C (or equivalent) in English and Maths.
A Role with Real Impact
You won't just be answering queries, you'll be helping patients access essential medical treatment and ensuring they feel supported every step of the way.
A Quick Note About Applications
We often receive a high volume of interest, so this role may close early. If it sounds like the right fit for you, we encourage you to apply as soon as possible.
