Medical Cannabis Patient/Customer Services Coordinator in Sunderland

Ready to Make a Real Difference in our Patients\’ Lives? Do you love helping people and being the person they can rely on? Do you thrive in a fast paced environment where you\’re always learning something new? Are you the one your friends describe as calm, organised, and great at talking things through? If so, this may be the perfect next step in your career.

What You Will Be Doing

As a Patient/Customer Services Coordinator, you\’ll be at the centre of the patient experience, ensuring every enquiry is handled with care, professionalism, and accuracy.

Your day to day will include:

• Speaking with patients via phone, email, live chat, and Zendesk
• Guiding patients through their medical cannabis journey, escalating when needed
• Working closely with internal and external teams to ensure information is accurate and up to date
• Using bespoke IT systems and maintaining electronic health records
• Taking prescription payments over the phone
• Handling complaints professionally and escalating for investigation
• Making outbound calls regarding stock updates, orders, payments, deliveries or KYC issues
• Keeping your product and process knowledge up to date
• Liaising with couriers to support important or urgent deliveries
• Supporting the Customer Service Manager, Supervisor, and other internal teams when needed

This is a fast-paced, rewarding role for someone who genuinely enjoys helping others and keeping things running smoothly behind the scenes.

What We Are Looking For

You\’ll excel in this role if you\’re enthusiastic, patient focused, and confident communicating with all kinds of people.

You\’ll bring:

• A genuine passion for helping others
• Adaptable and effective communication skills
• Strong organisation and the ability to prioritise in a busy environment
• Confidence making decisions within your remit
• A proactive, solutions focused mindset
• Excellent IT skills, including Microsoft packages
• Exceptional attention to detail
• A commitment to confidentiality
• A professional and positive approach across phone, email and live chat
• A dynamic attitude, with openness to change and improvement

What You Will Get From Us

We do not just offer a job. We offer development growth and a supportive environment where your contribution is valued.

• Competitive salary
• Excellent holiday allowance
• Private medical insurance
• Enhanced pension scheme
• Life insurance
• Free on-site parking
• Ongoing development opportunities

At Curaleaf International, we\’re not just participating in the cannabis industry-we\’re leading it!

As part of the world\’s largest cannabis company, Curaleaf Holding, Inc., we are powered by a strong presence at all stages of the supply chain. Our unique distribution network throughout Europe, Canada and Australasia brings together pioneering research with cutting-edge cultivation, extraction, and production. Amidst a rapid growth trajectory, our emphasis on quality and expertise aims to deliver safe and legal cannabis.

Our Vision: To shape the future of cannabis through our commitment to research and product excellence.

Our Mission: To be the world\’s leading cannabis company consistently delivering superior products and services and driving the global acceptance of cannabis.

Our Values: Lead & Inspire Commit to Win Driven to Deliver Excellence Customer Obsession One Curaleaf.

Minimum Requirements

GCSE grade C (or equivalent) in English and Maths.

A Role with Real Impact

You won\’t just be answering queries, you\’ll be helping patients access essential medical treatment and ensuring they feel supported every step of the way.

A Quick Note About Applications

We often receive a high volume of interest, so this role may close early. If it sounds like the right fit for you, we encourage you to apply as soon as possible.