At a Glance
- Tasks: Support patients through their journey, ensuring smooth and stress-free experiences.
- Company: Join Curaleaf International, a leader in the cannabis industry with a focus on quality and innovation.
- Benefits: Enjoy competitive salary, excellent holiday allowance, private medical insurance, and ongoing development opportunities.
- Other info: Dynamic role in a fast-paced environment with a commitment to personal growth.
- Why this job: Make a real impact by helping patients access essential medical treatment and support.
- Qualifications: GCSE grade C in English and Maths; strong communication and organisational skills.
The predicted salary is between 22950 - 28050 £ per year.
Ready to Make a Real Difference in Our Patients' Lives?
Do you thrive in a fast-paced environment where you're always learning something new?
We're looking for a motivated and people focused Customer Services Coordinator to join our Curaleaf Pharmacy team.
You'll be the first friendly voice patients hear, the reassuring message they receive and the person who keeps their journey smooth, supportive and stress free.
What You Will Be Doing
As a Customer Services Coordinator, you'll be at the centre of the patient experience, ensuring every enquiry is handled with care, professionalism, and accuracy.
Your day to day will include
- Speaking with patients via phone, email, live chat.
- Inbound and outbound calling.
- Guiding patients through their journey, escalating when needed.
- Working closely with internal and external teams to make sure information is accurate and up to date.
- Using bespoke IT systems.
- Taking prescription payments over the phone.
- Handling complaints professionally and escalating for investigation when necessary.
- Making outbound calls regarding stock updates, orders, payments, deliveries, or address issues.
- Keeping your product and process knowledge up to date.
- Supporting the Customer Service Manager, Supervisor, and other internal teams when needed.
This is a fast paced, rewarding role for someone who genuinely enjoys helping others and keeping things running smoothly behind the scenes.
What We Are Looking For
You'll excel in this role if you're enthusiastic, customer focused and confident communicating with all kinds of people.
Key attributes
- A genuine passion for helping others.
- Adaptable and effective communication skills.
- Strong organisation and the ability to prioritise in a busy environment.
- Confidence making decisions within your remit.
- A proactive, solutions focused mindset.
- Excellent IT skills, including Microsoft packages.
- Exceptional attention to detail.
- A commitment to confidentiality.
- A professional and positive approach across phone, email and live chat.
- A dynamic attitude, with openness to change and improvement.
- What You Will Get From Us
We do not just offer a job. We grow careers and provide a supportive environment where your contribution is valued.
You will receive
- Competitive salary.
- Excellent holiday allowance.
- Private medical insurance.
- Enhanced pension scheme.
- Life insurance.
- Free on site parking.
- Ongoing development opportunities.
Minimum Requirements
- GCSE grade C (or equivalent) in English and Maths
- A Role with Real Impact
You won't just be answering queries, you'll be helping patients access essential medical treatment and ensuring they feel supported every step of the way.
About us
Curaleaf International is shaping the future of cannabis through its commitment to research and product excellence.
Powered by a strong presence at all stages of the supply chain, its unique distribution network throughout Europe, Canada and Australasia brings together pioneering research with cutting-edge cultivation, extraction, and production.
Amidst a rapid growth trajectory, the emphasis on quality and expertise aims to ensure the delivery of safe and legal cannabis.
Curaleaf International's network includes a clinic, pharmacy, and laboratory in the UK; cultivation and EU-GMP processing facilities in Portugal; an EU-GMP processing, quality assurance and research site in Spain; Four 20 Pharma wholesaler and distributor in Germany; a Polish wholesaler and clinic; and the EU-GMP producer Northern Green Canada.
Curaleaf International is part of Curaleaf Holdings, Inc., a leading international producer and distributor of consumer cannabis products.
Our Values: Lead & Inspire, Commit to Win, Driven to Deliver Excellence, Customer Obsession, One Curaleaf
Customer Service Coordinator - Pharmacy in Sunderland employer: Curaleaf International
Curaleaf International is an exceptional employer, offering a dynamic work environment in Sunderland where quality and innovation are at the forefront of the cannabis industry. With a strong commitment to employee development, competitive benefits including private medical insurance and generous holiday allowances, and a culture that promotes continuous improvement, you will find meaningful opportunities to grow your career while contributing to product excellence in a regulated setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator - Pharmacy in Sunderland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Curaleaf International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Curaleaf International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator - Pharmacy in Sunderland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Curaleaf International:Your cover letter is your chance to shine! Tell us why you want to work at Curaleaf International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Curaleaf International!
How to prepare for a job interview at Curaleaf International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
