At a Glance
- Tasks: Manage customer orders and queries using Microsoft Office, Zendesk, and internal systems.
- Company: Curaleaf is a leading manufacturer and distributor of medical cannabis in the UK.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and private medical insurance.
- Other info: This role is based within the Curaleaf Laboratories division.
- Why this job: Join a pioneering industry and make a difference in patients' lives.
- Qualifications: Experience in customer service with a focus on detail and accuracy is essential.
The predicted salary is between 24000 - 28000 £ per year.
Join the Future of Healthcare with Curaleaf. At Curaleaf, we’re changing lives through medical cannabis. Our support team sits at the heart of this mission, delivering exceptional service that sets the gold standard in a fast-moving, highly regulated industry. As we continue to grow, we’re looking for someone passionate, sharp and driven to help us lead the way.
As part of our Medical Cannabis Customer Service team, you’ll be the link between Curaleaf and our pharmacy and clinical customers. This role isn’t just about answering questions. You’ll be managing complex B2B relationships, keeping critical processes on track and helping patients get access to life-changing treatment. You’ll take ownership of your own KPIs while contributing to team and company-wide targets. Your work will directly impact the success of our partners and the people they serve.
What You’ll Be Doing:
- Managing customer orders and queries using Microsoft Office, Zendesk and internal systems
- Entering and managing sensitive data with accuracy across multiple platforms
- Ensuring all regulatory checks are completed in line with MHRA requirements
- Communicating product pricing and availability to pharmacies and partners
- Handling export license applications through the Home Office portal
- Logging and escalating complaints for investigation
- Coordinating outsourced item orders and keeping customers updated on timelines
- Managing shipment tracking, delivery issues and returns
- Reconciling invoices and processing credits when needed
- Providing expert support over the phone with clarity, care and professionalism
What We’re Looking For:
This role needs someone with a background in customer service who is used to working in detail-focused, fast-paced environments. You should thrive on accuracy and take pride in every interaction. You’ll be a great fit if you:
- Treat accuracy as a priority and have a strong track record in admin and data handling
- Stay calm under pressure and communicate with professionalism at all times
- Are highly organised and detail-focused
- Think ahead and work proactively
- Enjoy solving problems and making confident decisions
- Adapt easily and stay flexible when plans change
Bonus points if you have:
- Experience with Zendesk or Sage 200
- Familiarity with the medical cannabis space
What We Offer:
- Competitive salary
- Generous holiday allowance
- Private medical insurance
- Life insurance
- On-site parking
This is a great opportunity for someone with a strong admin background who’s ready to make a difference in a pioneering industry. If that sounds like you, apply today. We may close this vacancy early if we receive a high volume of interest.
B2B Support Coordinator - Customer Service - Medical Cannabis in Sunderland employer: Curaleaf International
Curaleaf International is at the forefront of the cannabis industry, offering a state-of-the-art MHRA-approved facility. Located in the UK, we provide private medical insurance and a generous holiday allowance to our employees. Our mission is to lead the global acceptance of cannabis through superior products and services.
