Curaleaf International is seeking a Retentions Executive to deliver outstanding patient experiences and keep patients engaged across their healthcare journey. You will contact patients at risk of leaving, handle sensitive conversations with empathy, and collaborate with clinics, pharmacies, and support teams to resolve issues and improve the patient journey.
You will monitor dashboards and feedback, maintain accurate records in Zendesk and other systems, work to KPIs on retention and churn, and
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Patient Retentions Specialist – Hybrid employer: Curaleaf International
Curaleaf is an exceptional employer, offering a dynamic work environment where employees are empowered to make a meaningful impact in the medical cannabis industry. With a strong focus on employee growth and development, competitive salaries, and generous benefits including private medical insurance and life insurance, Curaleaf fosters a culture of excellence and customer obsession. Located in the UK, this role provides a unique opportunity to be part of a pioneering company at the forefront of healthcare innovation.
