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For Companies At a Glance
- Tasks: Engage with patients through calls to enhance retention and build lasting relationships.
- Company: Curaleaf is a leading global cannabis company focused on quality and innovation.
- Benefits: Enjoy competitive salary, up to 38 days holiday, private medical insurance, and monthly perks.
- Why this job: Make a real difference in patients' lives while growing your career in a dynamic industry.
- Qualifications: Confident phone manner, customer service experience, and IT literacy are essential.
- Other info: Opportunities for progression in a rapidly expanding organisation.
The predicted salary is between 36000 - 60000 £ per year.
Could you be a Patient Retention Specialist with Curleaf? If you are dedicated to providing an exemplary customer experience, want a career on the front line of a company truly changing lives, and love speaking to patients regularly to build strong relationships, then we can support you in making a difference daily.
As knowledge of medical cannabis is expanding, so is our patient base. To ensure everyone is getting the attention and commitment they deserve, we are adding a new Patient Retention Specialist to our team.
Position:
Working within both Curaleaf Pharmacy and Curaleaf Clinic, you will engage with patients via outbound calls to positively impact retention and build sustainable, long-term business.
Duties will include, but not be limited to:
- Building positive relationships with patients, ensuring that they feel heard and respected
- Proactively calling patients to win back or retain their custom
- Providing the business with patient insights, advising on process changes to better the patient experience and making any and all parties necessary aware of issues and requests
- Following up patient complaints to maintain goodwill
- Maintaining records and compiling detailed notes on all conversations
Requirements:
As a Patient Retention Specialist, you must have a confident and engaging telephone manner and a passion for truly helping others that shows in your work. It is essential you:
- Are self-motivated, organized, and can work under your own initiative
- Are IT literate, able to use reporting systems and other specialist software
- Remain calm in all situations, projecting an understanding and positive tone
- Have a resilient, optimistic nature
- Have experience in a customer-facing role, ideally with outbound calls
- Record, work with, and thoroughly understand data effectively
- Thrive when non-scripted, applying flexibility to create a true personalised patient experience
Although not essential, it would be advantageous if you have experience in Pharmaceuticals and an awareness of the rules and regulations within the sector, particularly concerning unlicensed medicines. Experience using a Customer Management System would also be highly desirable.
What we offer:
- Competitive salary
- Excellent holiday allowance
- Private medical insurance
- On-site parking
- Life insurance
If this sounds like an ideal role for you, don’t delay in getting your application in! This vacancy may be closed early due to a high level of interest.
Patient Retention Specialist employer: Curaleaf International
Contact Detail:
Curaleaf International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Retention Specialist
✨Tip Number 1
Familiarise yourself with the cannabis industry, especially medical cannabis. Understanding the products and regulations will not only boost your confidence during conversations but also show your genuine interest in the field.
✨Tip Number 2
Practice your telephone manner by engaging in mock calls with friends or family. This will help you develop a confident and engaging tone, which is crucial for building relationships with patients.
✨Tip Number 3
Network with professionals in the healthcare and customer service sectors. Attend relevant events or join online forums to gain insights and tips from those already in similar roles.
✨Tip Number 4
Prepare to discuss how you can contribute to improving patient retention. Think of specific examples from your past experiences where you've successfully built relationships or resolved issues, as this will demonstrate your proactive approach.
We think you need these skills to ace Patient Retention Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Patient Retention Specialist position at Curaleaf. Understand the key responsibilities and required skills to tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience in customer service and any previous roles that involved outbound calls. Emphasise your ability to build relationships and provide excellent customer experiences, as these are crucial for this role.
Write a Compelling Cover Letter: In your cover letter, express your passion for helping others and your motivation to work in the cannabis industry. Mention specific examples of how you've successfully retained customers or built strong relationships in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a role that involves communication with patients.
How to prepare for a job interview at Curaleaf International
✨Show Your Passion for Patient Care
Make sure to express your genuine interest in helping patients during the interview. Curaleaf values customer obsession, so share examples of how you've positively impacted customer experiences in previous roles.
✨Demonstrate Your Communication Skills
Since the role involves engaging with patients over the phone, practice articulating your thoughts clearly and confidently. Prepare to discuss how you handle difficult conversations and maintain a positive tone.
✨Highlight Your Organisational Skills
Being self-motivated and organised is crucial for this position. Be ready to provide examples of how you manage your time effectively and keep track of patient interactions and insights.
✨Familiarise Yourself with Medical Cannabis
While not essential, having some knowledge about medical cannabis can set you apart. Research the basics of the industry and be prepared to discuss how it relates to patient care and retention.
