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- Tasks: Help patients transition smoothly into our care by managing their profiles and appointments.
- Company: Join Curaleaf International, a leader in the cannabis industry focused on research and excellence.
- Benefits: Full-time role with competitive pay and opportunities for growth in a dynamic field.
- Why this job: Make a real difference in patients' lives while working in an innovative and supportive environment.
- Qualifications: Strong communication skills, attention to detail, and proficiency in IT tools required.
- Other info: Be part of a mission-driven team shaping the future of cannabis.
The predicted salary is between 30000 - 42000 £ per year.
Be part of a movement changing lives!
As the UK\’s leading medical cannabis clinic, Curaleaf Clinic is growing fast – and we\’re looking for a passionate, detail-driven Onboarding Coordinator to help new patients begin their journey with confidence and care. If you thrive in a role where organisation meets compassion, this is your chance to make a real impact in one of the most exciting and rapidly evolving healthcare sectors.
This role is full time, based on-site at our Sunderland office.
About The Role
As an Onboarding Coordinator, you will be responsible for the full process required to convert perspective patients into current ones in line with internal and external regulations. You will combine Patient Care Records received via post or Zendask, information from an initial triage, and details from our portal to create a full patient profile for each individual we provide a service to.
Duties
- Answering patient queries via telephone and email
- Chasing further information required from both patients and medical professionals
- Scheduling patient appointments and handling payment for these
- Maintaining patients\’ electronic health records
About You
Ideally, you will have experience of handling sensitive, confidential information in a professional manner. It is essential you have:
- A professional written and verbal communication style
- Strong accuracy and organisational skills
- A personable, adaptable manner
- A high level of IT proficiency (MS Outlook, Excel, PPTX, Word)
- The ability retain close attention to detail and an even work flow in all situations
- Minimum grade C GCSE in English & Maths or equivalent
About Us
At Curaleaf International, we\’re not just participating in the cannabis industry – we\’re leading it. Curaleaf International is shaping the future of cannabis through its commitment to research and product excellence. Powered by a strong presence at all stages of the supply chain, its unique distribution network throughout Europe, Canada and Australasia brings together pioneering research with cutting-edge cultivation, extraction, and production. Amidst a rapid growth trajectory, the emphasis on quality and expertise aims to ensure the delivery of safe and legal cannabis.
Curaleaf International\’s network includes a clinic, pharmacy, and laboratory in the UK; cultivation and EU‑GMP processing facilities in Portugal; an EU‑GMP processing, quality assurance and research site in Spain; Four20 Pharma wholesaler and distributor in Germany; a Polish wholesaler and clinic; and the EU‑GMP producer Northern Green Canada.
Curaleaf International is part of Curaleaf Holdings, Inc., a leading international producer and distributor of consumer cannabis products.
Our Vision
To shape the future of cannabis through our commitment to research and product excellence.
Our Mission
To be the world\’s leading cannabis company consistently delivering superior products and services and driving the global acceptance of cannabis.
Our Values
Lead & Inspire, Commit to Win, Driven to Deliver Excellence, Customer Obsession, One Curaleaf.
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Medical Cannabis Clinic Administrator (Onboarding Team) employer: Curaleaf International
Contact Detail:
Curaleaf International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Cannabis Clinic Administrator (Onboarding Team)
✨Tip Number 1
Get to know the company! Research Curaleaf International and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with patient queries, make sure you can convey information clearly and professionally. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or maintained attention to detail. This will demonstrate your fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Curaleaf team.
We think you need these skills to ace Medical Cannabis Clinic Administrator (Onboarding Team)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Medical Cannabis Clinic Administrator role. Highlight your relevant experience and skills that match the job description, especially your communication style and organisational skills.
Showcase Your IT Skills: Since a high level of IT proficiency is key for this role, don’t forget to mention your experience with MS Outlook, Excel, and other tools. We want to see how tech-savvy you are, so include any specific examples of how you've used these in previous roles.
Be Personable and Professional: In your written application, let your personality shine through while maintaining professionalism. We’re looking for someone who can connect with patients, so a friendly tone can go a long way in your cover letter.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Curaleaf International
✨Know Your Stuff
Before the interview, make sure you understand the role of a Medical Cannabis Clinic Administrator. Familiarise yourself with the responsibilities like managing patient records and handling queries. This will show your genuine interest in the position and help you answer questions more confidently.
✨Show Off Your Communication Skills
Since this role requires professional written and verbal communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with patients or colleagues in the past. This will demonstrate that you can handle patient queries with ease.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. You could mention specific tools or methods you use to keep track of tasks and appointments. Being detail-oriented is crucial for maintaining accurate patient records, so be ready to discuss how you ensure accuracy in your work.
✨Tech Savvy is Key
Since the job requires a high level of IT proficiency, brush up on your skills with MS Outlook, Excel, and other relevant software. You might even want to mention any experience you have with similar systems or how quickly you adapt to new technology. This will reassure them that you can handle the technical aspects of the role.