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- Tasks: Manage B2B relationships and support pharmacies in delivering life-changing medical cannabis.
- Company: Join Curaleaf, a leader in the medical cannabis industry, shaping the future of healthcare.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and private medical insurance.
- Why this job: Make a real impact in a pioneering industry while developing your career.
- Qualifications: Customer service experience with strong attention to detail and problem-solving skills.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Join the Future of Healthcare with Curaleaf
At Curaleaf, we\’re changing lives through medical cannabis. Our support team sits at the heart of this mission, delivering exceptional service that sets the gold standard in a fast-moving, highly regulated industry. As we continue to grow, we\’re looking for someone passionate, sharp and driven to help us lead the way.
About The Role
As part of our Medical Cannabis Customer Service team, you\’ll be the link between Curaleaf and our pharmacy and clinical customers. This role isn\’t just about answering questions. You\’ll be managing complex B2B relationships, keeping critical processes on track and helping patients get access to life-changing treatment.
You\’ll take ownership of your own KPIs while contributing to team and company-wide targets. Your work will directly impact the success of our partners and the people they serve.
What You\’ll Be Doing
- Managing customer orders and queries using Microsoft Office, Zendesk and internal systems
- Entering and managing sensitive data with accuracy across multiple platforms
- Ensuring all regulatory checks are completed in line with MHRA requirements
- Communicating product pricing and availability to pharmacies and partners
- Handling export license applications through the Home Office portal
- Logging and escalating complaints for investigation
- Coordinating outsourced item orders and keeping customers updated on timelines
- Managing shipment tracking, delivery issues and returns
- Reconciling invoices and processing credits when needed
- Providing expert support over the phone with clarity, care and professionalism
What We\’re Looking For
This role needs someone with a background in customer service who\’s used to working in detail-focused, fast-paced environments. You should thrive on accuracy and take pride in every interaction.
You\’ll be a great fit if you:
- Treat accuracy as a priority and have a strong track record in admin and data handling
- Stay calm under pressure and communicate with professionalism at all times
- Are highly organised and detail-focused
- Think ahead and work proactively
- Enjoy solving problems and making confident decisions
- Adapt easily and stay flexible when plans change
Bonus points if you have:
- Experience with Zendesk or Sage 200
- Familiarity with the medical cannabis space
About Us
At Curaleaf International, we\’re not just participating in the cannabis industry – we\’re leading it. As part of the world\’s largest cannabis company, Curaleaf Holding, Inc., we are powered by a strong presence at all stages of the supply chain. Our unique distribution network throughout Europe, Canada and Australasia brings together pioneering research with cutting-edge cultivation, extraction, and production.
This role is based within the Curaleaf Laboratories division. Curaleaf Laboratories is a leading manufacturer and distributor of medical cannabis in the UK. The state-of-the-art MHRA-approved manufacturing facility enables Curaleaf Laboratories to meet growing patient demand for a consistent range of medical cannabis products.
Our Vision, Mission and Values
Our Vision: To shape the future of cannabis through our commitment to research and product excellence
Our Mission: To be the world\’s leading cannabis company consistently delivering superior products and services and driving the global acceptance of cannabis.
Our Values: Lead & Inspire Commit to Win Driven to Deliver Excellence Customer Obsession One Curaleaf
What We Offer
We\’re a company on the rise with plenty of opportunities for growth and development. As part of the team, you\’ll also benefit from:
- Competitive salary
- Generous holiday allowance
- Private medical insurance
- Life insurance
- On-site parking
This is a great opportunity for someone with a strong admin background who\’s ready to make a difference in a pioneering industry. If that sounds like you, apply today. We may close this vacancy early if we receive a high volume of interest.
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Medical Cannabis Business Support Coordinator - B2B employer: Curaleaf International
Contact Detail:
Curaleaf International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Cannabis Business Support Coordinator - B2B
✨Tip Number 1
Network like a pro! Reach out to people in the medical cannabis industry on LinkedIn or at local events. Building connections can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Curaleaf and understanding their mission. Show them you’re not just another candidate; you’re genuinely excited about their vision and how you can contribute.
✨Tip Number 3
Practice your communication skills! Since this role involves managing B2B relationships, being clear and professional in your conversations is key. Role-play with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Curaleaf team.
We think you need these skills to ace Medical Cannabis Business Support Coordinator - B2B
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your customer service experience and any relevant skills that match what we're looking for, like attention to detail and problem-solving abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for the medical cannabis industry and explain why you're the perfect fit for our team. Keep it professional but let your personality show through.
Showcase Relevant Experience: When filling out your application, don’t just list your previous jobs. Instead, focus on specific achievements and experiences that demonstrate your ability to manage B2B relationships and handle sensitive data accurately.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining our mission!
How to prepare for a job interview at Curaleaf International
✨Know Your Stuff
Before the interview, make sure you understand the medical cannabis industry and Curaleaf's role in it. Familiarise yourself with their mission, values, and the specific responsibilities of the Medical Cannabis Business Support Coordinator role. This will help you answer questions confidently and show your genuine interest.
✨Showcase Your Customer Service Skills
Since this role is all about managing B2B relationships, be ready to share examples from your past experiences where you've excelled in customer service. Highlight situations where you handled complex queries or resolved issues effectively, demonstrating your ability to stay calm under pressure.
✨Be Detail-Oriented
Given the emphasis on accuracy and data handling in this position, prepare to discuss how you ensure precision in your work. Bring up any tools or systems you've used, like Microsoft Office or Zendesk, and explain how you manage sensitive data while adhering to regulatory requirements.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role and the company. Inquire about the team dynamics, how success is measured in this position, or what challenges the company is currently facing in the medical cannabis space. This not only shows your interest but also helps you gauge if it's the right fit for you.