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- Tasks: Support patients with their cannabis journey through calls, emails, and live chat.
- Company: Join Curaleaf, a leader in the medical cannabis industry.
- Benefits: Competitive salary, excellent holiday allowance, private medical insurance, and ongoing development opportunities.
- Other info: Dynamic environment with a commitment to research and product excellence.
- Why this job: Make a real difference in patients' lives while growing your career.
- Qualifications: Passion for helping others, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Ready to make a real difference in our patients' lives? Do you love helping people and being the person they can rely on? Do you thrive in a fast-paced environment where you're always learning something new? Are you the one your friends describe as calm, organised and great at talking things through? Are you looking for a role where you can grow, develop new skills and build a meaningful long-term career? If so, this could be the perfect next step for you.
We're looking for a motivated and people-focused Patient/Customer Services Coordinator to join our Curaleaf team. You'll be the first friendly voice patients hear, the reassuring message they receive and the person who keeps their journey smooth, supportive and stress-free.
What You Will Be Doing
As a Patient/Customer Services Coordinator, you'll be at the centre of the patient experience, ensuring every enquiry is handled with care, professionalism, and accuracy. Your day-to-day will include:
- Speaking with patients via phone, email, live chat and Zendesk tickets.
- Guiding patients through their journey, escalating when needed.
- Working closely with internal and external teams to make sure information is accurate and up to date.
- Using bespoke IT systems and maintaining electronic health records.
- Taking appointment payments over the phone.
- Handling complaints professionally and escalating for investigation.
- Making outbound calls regarding stock updates, orders, payments, deliveries, or KYC issues.
- Keeping your product and process knowledge up to date.
- Supporting the Customer Service Manager, Supervisor, and other internal teams when needed.
This is a fast-paced, rewarding role for someone who genuinely enjoys helping others and keeping things running smoothly behind the scenes.
What We Are Looking For
You’ll excel in this role if you're enthusiastic, patient-focused and confident communicating with all kinds of people. You’ll bring:
- A genuine passion for helping others.
- Adaptable and effective communication skills.
- Strong organisation and the ability to prioritise in a busy environment.
- Confidence making decisions within your remit.
- A proactive, solutions-focused mindset.
- Excellent IT skills, including Microsoft packages.
- Exceptional attention to detail.
- A commitment to confidentiality.
- A professional and positive approach across phone, email and live chat.
- A dynamic attitude, with openness to change and improvement.
What You Will Get From Us
We do not just offer a job. We grow careers and provide a supportive environment where your contribution is valued. You will receive:
- Competitive salary.
- Excellent holiday allowance.
- Private medical insurance.
- Enhanced pension scheme.
- Life insurance.
- Free on-site parking.
- Ongoing development opportunities.
At Curaleaf International, we’re not just participating in the cannabis industry—we’re leading it! As part of the world's largest cannabis company, Curaleaf Holding, Inc., we are powered by a strong presence at all stages of the supply chain. Our unique distribution network throughout Europe, Canada and Australasia brings together pioneering research with cutting-edge cultivation, extraction, and production. Amidst a rapid growth trajectory, our emphasis on quality and expertise aims to deliver safe and legal cannabis.
This role is based in our Curaleaf Laboratories division. Curaleaf Laboratories is a leading manufacturer and distributor of medical cannabis in the UK. The state-of-the-art MHRA-approved manufacturing facility enables Curaleaf Laboratories to meet growing patient demand for a consistent range of medical cannabis products.
Our Vision: To shape the future of cannabis through our commitment to research and product excellence.
Our Mission: To be the world's leading cannabis company consistently delivering superior products and services and driving the global acceptance of cannabis.
Our Values: Lead.
Clinic - Medical Cannabis Patient/Customer Services Coordinator employer: Curaleaf International
Contact Detail:
Curaleaf International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic - Medical Cannabis Patient/Customer Services Coordinator
✨Tip Number 1
Get to know the company inside out! Research Curaleaf's mission, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for their work in the medical cannabis field.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly voice patients hear, it’s crucial to sound calm and organised. Try role-playing with a friend or family member to get comfortable with different scenarios you might face.
✨Tip Number 3
Show your enthusiasm for helping others! During interviews or calls, share specific examples of how you've made a difference in someone's experience before. This will highlight your genuine passion for patient care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Curaleaf team and making a real impact in patients' lives.
We think you need these skills to ace Clinic - Medical Cannabis Patient/Customer Services Coordinator
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your genuine passion for helping others shine through. We want to see that you care about making a difference in patients' lives, so share any relevant experiences that highlight this.
Be Organised and Clear: Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. This shows us that you’re organised and can communicate effectively, which is key for the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role of Patient/Customer Services Coordinator. Highlight your relevant skills and experiences that match what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Curaleaf International
✨Know Your Stuff
Before the interview, make sure you understand the basics of medical cannabis and the role of a Patient/Customer Services Coordinator. Familiarise yourself with common patient queries and the services offered by the company. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your People Skills
Since this role is all about helping patients, be ready to share examples of how you've successfully communicated with others in the past. Think of times when you’ve resolved conflicts or provided exceptional service. This will highlight your calm and organised nature, which is key for this position.
✨Demonstrate Adaptability
The job description mentions a fast-paced environment, so be prepared to discuss how you handle change and manage multiple tasks. Share specific instances where you adapted quickly to new situations or learned new processes, showcasing your proactive and solutions-focused mindset.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.