Home Administration - Fh in St Albans

Curaa is a family-run, community-driven care provider with award-winning homes and a compassionate team that provides person-centred care. Our commitment to excellence is driven by our core values of respect, integrity, community, and learning.

• Respect: We believe in treating everyone with dignity and respect. We value diverse perspectives and foster an inclusive environment where every team member feels valued and heard.
• Integrity: Our commitment to ethical practices ensures that we build trust with our residents, partners, and each other. We do what is right, especially when no one is watching.
• Community: We support each other and work together to achieve common goals. Our sense of community extends beyond our office walls, as we actively engage with and contribute to the broader society.
• Learning: By fostering a culture of learning, we ensure that our team remains innovative and adaptable in a constantly evolving world.

The successful applicant will:

• Organise office operations and procedures, control and deal with all correspondence, design and maintain filing systems, review and approve supply requisitions, and assign and monitor various other clerical functions.
• Approve staff timesheet/shifts, make DBS checks and procure references for new staff. Work closely with HR to ensure timely and efficient staffing of the home at all times.
• Ensure staff get paid accurately by working closely with the finance team and our payroll bureaus.
• Create and maintain all staff and resident files including contracts, pre-admission, admission and departure documents.
• Help maintain the staff training matrix and record and monitor staff annual leave and sickness.
• Assist the resident manager in boosting and maintaining occupancy by following up and monitoring enquiries for potential new residents and conducting show rounds if needed.
• Ensure orders received from suppliers are correct and verify any agency invoices against actual shifts worked.
• Manage petty cash in Excel and deposit cheques if required.
• Carry out various other financial tasks needed to support our Home, including maintenance work on Xero, liaising closely with the finance team and payroll bureaus on payroll and supplier payments, as well as with Local Authorities, the NHS and resident families.
• Support internal and external meetings, ensuring they run smoothly and that minutes are kept.
• Deal with any internal and external queries efficiently and in keeping with policies.
• Book medical appointments for residents and manage staff diaries.
• Be professional, welcoming and friendly to visitors and residents through telephone/email as the first contact for all those reaching out to the home.
• Be proficient using Microsoft Teams and other Microsoft apps (Word, Excel etc).
• Support the Managers with any other administrative duties required.

What we are looking for:

This role is an exciting opportunity for a current Administrator/Bookkeeper looking to develop more managerial skills, or an experienced candidate looking for a return-to-work role. The ideal candidate will possess excellent organisational ability, initiative with a can-do attitude, and a sharp skillset for day-to-day problem solving. Additionally, they need to have outstanding verbal and preferably good written communication skills.

Requirements:

• Able to plan and prioritise workload.
• Professional in the presentation of self within the workplace.
• Understanding of and committed to equality of opportunity.
• Able to demonstrate a track record of organisational improvement.
• Comfortable working in a target-driven environment and willing to step outside comfort zone.