At a Glance
- Tasks: Provide technical support and troubleshoot air quality monitoring systems for customers.
- Company: Join Cura Terrae, a certified Great Place to Work® focused on sustainability.
- Benefits: Enjoy competitive salary, 25 days holiday, healthcare plan, and ongoing career development.
- Other info: Be part of a collaborative culture dedicated to innovation and environmental stewardship.
- Why this job: Make a real impact on environmental solutions while developing your skills in a dynamic team.
- Qualifications: Strong communication, problem-solving skills, and IT proficiency required.
The predicted salary is between 30000 - 40000 £ per year.
Based: Within commuting distance of a Cura Terrae Groupoffice
We are looking for a skilled and customer-focused Technical Support Engineer to join Cura Terrae Air.
This is a varied and rewarding role that combines technical troubleshooting, customer support, and service coordination, helping to ensure the reliability and performance of air quality monitoring systems across the UK.
As a key member of our support team, you will provide remote technicalassistanceto customers, diagnose equipment and communications faults, configure monitoring systems, and coordinate field service activities to deliver excellent customer service.
About the Role
This is a varied technical support role involving remote troubleshooting of air quality monitoring equipment, system configuration, and the coordination of planned and reactive service activities.
You will work closely with customers, field engineers, and internal teams to deliver effective support and excellent customer service.
Key Responsibilities
- Provide technical support to customers by telephone and email.
- Diagnose equipment, software, communications, and data issues using remote tools and engineering knowledge.
- Configure data loggers, monitoringsoftware, and associated systems.
- Coordinate planned maintenance visits and reactive service callouts.
- Prioritise support requests to meet customer expectations and service targets.
- Escalate unresolved issues and arrange engineer attendance whenrequired.
- Maintainaccurateservice records, schedules, and customer communications.
- Liaise with customers, engineers, and internal teams to support service activities.
- Ensure compliance with company procedures, quality standards, and health and safety requirements.
What We're Looking For
We areseekinga proactive and organised individual with strong technical, customer service, and problem-solving skills who can work independently and manage competing priorities effectively.
- Key Skills & Experience
- Excellent communication and customer service skills.
- Strong troubleshooting and problem-solving abilities.
- Good IT skills, including Microsoft Office and remote support tools.
- Strong organisational skills and attention to detail.
- Ability to communicate technical information clearly.
- Self-motivated, professional, and able to work independently and as part of a team.
- Preferred Skills and Knowledge
- Technical qualification or experience in engineering, electronics, or instrumentation.
- Knowledge of monitoring equipment, data loggers, or communications systems.
- Understanding of air quality or environmental monitoring equipment.
- Awareness of networking, telemetry, or remote communications.
- Experience supporting technical equipment, service activities, or engineer scheduling.
What We Offer
At Cura Terrae, you'lljoin a team committed to innovation, sustainability, and growth.
This role offers both responsibility and variety, giving you the chance to make a direct impact on the company’s success while developing your career in an exciting, fast-evolving sector.
- Competitive salary
- 25 days holiday (plus bank holidays)
- Company pension scheme
- Companywide social events
- Healthcare cash plan
- Salary Sacrifice car scheme
- Cycle to work scheme
- Ongoing career development, including paid professional memberships
- About Cura Terrae
Cura Terrae is a Great Place to Work®-certified environmental services group, helping clients achieve their sustainability and regulatory goals.
Cura Terraeprovides expert water quality monitoring and environmental solutions across the UK, combining technical excellence with a strong commitment to environmental stewardship.
We'reproud of our collaborative, inclusivecultureand our shared mission to protect the environment for future generations.
Why Join Us?
At Cura Terrae Air, you'llbe part of a forward-thinking team dedicated to deliveringcutting-edgesolutions in air quality monitoring and environmental technology.
We offer a supportive environment, professional development opportunities, and the chance to make a real impact in improving air quality and sustainability across the UK and beyond.
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Technical Support Engineer in Stroud employer: Cura Terrae
Cura Terrae is an excellent employer for a Technical Support Engineer, offering a dynamic work environment that prioritises innovation and sustainability. With a strong commitment to employee growth, you will have access to professional development opportunities and a supportive team culture, all while making a meaningful impact on air quality monitoring across the UK. Enjoy benefits such as a company pension scheme, social events, and flexible working arrangements that enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Stroud
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cura Terrae. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cura Terrae before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer in Stroud
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cura Terrae:Your cover letter is your chance to shine! Tell us why you want to work at Cura Terrae specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cura Terrae!
How to prepare for a job interview at Cura Terrae
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
