At a Glance
- Tasks: Lead the Guest Services team and ensure exceptional guest experiences.
- Company: The Cura Kensington, a vibrant lifestyle hotel by Marriott in West London.
- Benefits: Competitive salary, global discounts, meals on duty, and career development opportunities.
- Other info: Join a collaborative team culture with regular wellbeing events and progression opportunities.
- Why this job: Make a real impact on guest experiences in a dynamic hotel environment.
- Qualifications: Previous supervisory experience in hospitality and strong guest service skills.
The predicted salary is between 30000 - 40000 € per year.
The Cura Kensington, a Tribute Portfolio Hotel by Marriott, is a lifestyle hotel located in West London, offering 132 thoughtfully designed bedrooms, a vibrant all-day restaurant and bar, and a dynamic atmosphere that blends energy, creativity, and local spirit.
As part of Marriott's Tribute Portfolio, the hotel celebrates individuality and memorable guest experiences. Our Guest Service Supervisors are central to ensuring seamless service across both Front Office and Food & Beverage operations while supporting the Front Office Manager in leading the team.
The Role
As a Guest Service Supervisor, you will provide operational leadership during your shift, supporting the Front Office Manager and ensuring both Front Office and Food & Beverage services run smoothly. You will be a visible presence throughout the hotel, delivering exceptional guest service, solving problems proactively, and leading by example.
Key Responsibilities
- Support the Front Office Manager in leading the Guest Services team and ensuring consistent service delivery.
- Provide visible leadership across the hotel during your shift, welcoming guests, resolving concerns, and managing feedback professionally.
- Assist with managing early arrivals, VIP guests, and day-use room requirements in coordination with Housekeeping and Reception.
- Monitor and maintain presentation, cleanliness, and service standards across reception, lobby, restaurant, and bar areas.
- Support Food & Beverage operations during busy service periods, including greeting and seating guests, assisting with service flow, and communicating guest preferences to the team.
- Handle incidents, emergencies, or guest concerns with discretion, logging and reporting according to hotel procedures.
- Conduct duty walks and briefings, ensuring smooth communication and continuity across shifts.
- Provide guidance, training, and support to team members to maintain operational excellence.
- Promote hotel services and facilities, ensuring every guest interaction is personalised and engaging.
- Ensure the team promotes Marriott Bonvoy, completes guest enrolments, and supports front office targets, including upselling.
- Maintain professional appearance, punctuality, and adherence to Marriott brand standards and hotel policies.
About You
- Previous experience in a supervisory or leadership role within a hotel or premium hospitality setting.
- Experience supporting Front Office operations, with a solid understanding of front desk, housekeeping, and Food & Beverage.
- Strong guest service focus, with excellent communication, problem-solving, and leadership skills.
- Calm, confident, and hands-on, ready to step in to support the team wherever needed.
- Familiarity with Opera PMS and Marriott brand standards is desirable.
- Flexible, collaborative, and proactive, with a can-do attitude that inspires your team.
What We Offer
- Competitive salary with performance-based incentives.
- Global Marriott employee discounts on rooms, dining, and experiences.
- Meals on duty.
- Uniforms provided.
- Training and career development opportunities within Marriott International.
- Opportunities for progression into management roles.
- Collaborative and inclusive team culture.
- Regular wellbeing and social events.
- Pension scheme and recognition programmes.
Your Shift, Your Impact
Take the lead during peak hours and make a real difference to the guest experience at The Cura Kensington. If you are hands-on, guest-focused, and ready to support both Front Office and Food & Beverage operations, this role offers an exciting opportunity to grow within a dynamic lifestyle hotel environment.
Guest Service Supervisor employer: Cura Kensington
The Cura Kensington, a Tribute Portfolio Hotel by Marriott, is an exceptional employer that prioritises employee growth and wellbeing within a vibrant and inclusive work culture. With competitive salaries, global discounts, and ample training opportunities, team members are empowered to excel in their roles while enjoying a dynamic atmosphere that celebrates individuality and memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Service Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up in person! If you’re nearby The Cura Kensington, pop in and introduce yourself. A friendly face can make a lasting impression, and it shows your enthusiasm for the role. Plus, you might get a chance to chat with the hiring manager directly!
✨Tip Number 3
Prepare for the interview by brushing up on your knowledge of Marriott's brand standards and the specific services offered at The Cura Kensington. Tailor your responses to highlight how your experience aligns with their values and guest service expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly. Good luck!
We think you need these skills to ace Guest Service Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Guest Service Supervisor role. Highlight any previous supervisory roles in hospitality and showcase your guest service focus.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for The Cura Kensington. Share specific examples of how you've led teams or enhanced guest experiences in the past.
Showcase Your Personality:We love individuality! Let your personality shine through in your application. Whether it’s your writing style or the experiences you choose to highlight, make it uniquely you.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our team!
How to prepare for a job interview at Cura Kensington
✨Know the Hotel Inside Out
Before your interview, take some time to research The Cura Kensington. Familiarise yourself with its services, atmosphere, and unique offerings. This will not only show your genuine interest but also help you tailor your answers to align with the hotel's values and guest experience.
✨Showcase Your Leadership Skills
As a Guest Service Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved guest issues. Highlight your problem-solving skills and how you can inspire and support your team during busy periods.
✨Emphasise Guest Service Excellence
Since the role focuses heavily on guest service, be ready to discuss your approach to delivering exceptional experiences. Share specific instances where you've gone above and beyond for guests, and how you handle feedback or complaints. This will illustrate your commitment to maintaining high service standards.
✨Practice Common Interview Questions
Anticipate questions related to your experience in Front Office and Food & Beverage operations. Prepare thoughtful responses that reflect your understanding of these areas. Practising with a friend or in front of a mirror can help you articulate your thoughts clearly and confidently during the actual interview.
