Technical Support Scientist

Water Utility Company based in the Yorkshire region of England.

Location: Base location is Elvington, York, but the role will require travel around the East Yorkshire area.

Work Type: Permanent. 37 hours per week, Monday – Friday. Standby is a requirement for this role.

What We Do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, have clean and safe drinking water on tap and that their wastewater is taken away. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Quality are a key part of how we plan to meet the changing expectations of customers and regulators.

As a Technical Support Scientist you will deliver world class asset and operational excellence in pursuit of health and safety excellence; regulatory compliance; operational integrity and resilience; operational efficiency and business plan out performance. You will transform water Quality into a safe, integrated, productive and reliable entity. Drive significant improvements in productivity through improved ways of working and consistent application of IT and technology and regulations.

Where You Fit In: As our Technical Support Scientist you will:

• Verify and investigate asset shortfalls through the Company business risk process, ensuring the challenge process is followed and appropriate issues are promoted to solution phase.
• Recommend engineering solutions to asset problems where appropriate.
• Provide cover for the WQ Technical Manager when required.
• Provide technical expertise to the field team for production/distribution processes and procedures and for the contribution to and the resolution of problems.
• Provide risk assessments and advice.
• Resolve high priority, complex and emergency problems, using external resources where necessary.
• Provide operational knowledge and leadership into Company Strategies and the planning and delivery of the capital programme.
• Investigate all regulatory compliance failures and near misses.
• Provide recommendations for resolution.
• Be key contact for the Production, Distribution and CX-PEX teams for asset/customer related compliance shortfalls.
• Ensure WQ risks and (present and emerging) are managed on production and distribution sites.
• Work with external bodies including the Regulators to ensure Regulatory compliance. 100% compliance 100% of the time.
• Ensure the WQ risk processes relating to asset operation are understood and managed to prevent regulatory and Company compliance failures and to aid in the demonstration of risk management processes to the Regulators.
• Provide technical support in the management of incidents and 'near misses' relating to water production and distribution assets.
• Provide technical support in the management of complex customer cases.
• Produce incident reports and recommendations for consideration, with ability to influence other areas of business.

What Skills & Qualifications You Will Need:

• Detailed knowledge and experience of Water Quality, including the Regulations.
• Develops and maintains effective internal and external relationships.
• Experience of supporting and embedding change, able to influence and drive the right culture and behaviours.
• Clearly demonstrates the Yorkshire Water company values and behaviours.
• Understanding of WTW production and distribution processes.
• Analytical and fault diagnosis of treatment/distribution processes.
• Experience in incident management, and asset failure recovery.
• Experience in incident report writing and communication with Regulators.
• Influencing & negotiating.
• Encourages customer centric thinking.
• Rigorous attention to detail to ensure 'right first time' performance.
• Full Clean UK Driving Licence.
• Proficient in the use of IT.

You Will Also Benefit From Having:

• Experience of driving sustainable performance against challenging business targets.
• Degree or similar in an appropriate science.
• Previous experience in a regulated environment.
• Previous experience gained within the water or wastewater sectors or within the broader utilities, process or manufacturing industry sectors.
• Capital scheme support to aid timely delivery and regulatory compliance.
• Resource management.
• Proficient knowledge of corporate systems.
• Knowledge of YW risk policy and process.
• Project Management.
• Ability to coach, train and impart knowledge to wider business.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

If you’ve got experience in Technical Support Science and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing date 22nd January 2026.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.