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- Tasks: Fix customer and environmental issues in the wastewater network while working outdoors.
- Company: Join Yorkshire Water, a leading utility company dedicated to sustainability.
- Benefits: Enjoy competitive salary, bonuses, generous leave, and health benefits.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service experience and a practical mindset are essential.
- Other info: Flexible working patterns and opportunities for career progression.
The predicted salary is between 23200 - 28000 £ per year.
Overview
Company: Water Utility Company based in Yorkshire region of England.
Role: Network Operations Technician.
Location: We currently have a vacancy for a Network Operation Technician to join our Customer Field Services department working in the Wastewater industry. You will be approximately 30 to 40 minutes away from our Blackburn Meadows wastewater site.
Contract and Hours: Permanent opportunities, Monday to Friday 37 hours per week plus standby, which will include late, early and weekend work.
Salary and Benefits:
- Salary: from £28,270 to £35,039
- Annual incentive related bonus: up to £1,000 maximum for the performance year
- Attractive pension scheme: up to 12% company contribution
- Development opportunities in line with the Network Operations Technician progression plan
- 25 days annual leave plus bank holidays plus an extra wellness day (additional days in lieu of working any bank holidays)
- Life assurance cover of 4 times pensionable salary
- Benefits package: health cash plan, critical illness insurance, dental insurance, life assurance flex and partner cover
- Retail savings scheme
- Online GP service, cycle to work scheme, gym membership discounts and more
What You Will Do:
- Deliver a first time fix and same day solution to customer and environmental problems and support the asset plan for network maintenance to eliminate escapes.
- Work as a field-based technician within a geographical team to improve customer service and waste network performance; ensure a first-time fix and raise follow-on work in accordance with standards and specifications.
- Ensure correct site setup and complete POWRA prior to and during jobs; identify risks and undertake corrective and preventive actions to stay safe at all times.
- Safely maintain the sewerage network to resolve and/or prevent a sewage escape (flooding and pollution) and ensure no repeats occur.
- Collaborate with Yorkshire Water teams and contracted partners on site to resolve and manage operational issues on the sewer network.
- Operate different vehicle types as required by availability and task type.
- Undertake thorough and timely investigations on the sewerage system to resolve issues and prevent repeat customer contacts; support other operational teams with investigations into sewer asset problems.
- Utilise IT systems to collate information and relay feedback; collate data and information for evidence capturing, including assessing photographs and plans and reporting on any escape/issues.
- Maintain and install Customer Sewer Alarms on the network and work with third party providers when required.
- Ensure Health and Safety practices are followed; demonstrate financial awareness and provide technical support and first line response to customer contacts to ensure first time resolution and cost-effective solutions.
Essential Skills and Qualifications:
- Practical mindset; enjoy working outdoors in all weathers; hands-on approach to tasks.
- Experience in a customer service-related role with face-to-face communication.
- Ability to develop and maintain effective internal and external relationships; influence outcomes and make decisions.
- Willingness to question unsafe working practices and report them to management.
- Excellent communication skills to capture, evidence and feed back information; ability to influence outcomes and meet challenging targets.
- Ability to diagnose root causes and find faults; rational problem-solving skills; basic IT skills to use internal systems (e.g., Toughbook).
- Flexible rotas and standby out-of-hours work; full driving licence (no more than 6 points).
- Ability to work within confined spaces and pass medical criteria including BMI, vision, blood pressure, hearing, and Spirometry tests.
Desirable/Additional:
- Understanding of the sewerage system and performance issues; competence in IT systems relevant to Yorkshire Water; previous experience in water or wastewater sectors or related utilities, process or manufacturing sectors; understanding of drainage and sewerage systems.
- Flexible working patterns and job share options where possible.
Additional Information:
- Closing date: 25 February 2026. Interview dates will be ongoing from now until the middle of March 2026.
- Pre-employment checks may include Basic Disclosure and security vetting where required; medical questionnaires and further medicals as needed.
- We are committed to a diverse and inclusive environment and encourage candidates from all backgrounds to apply.
- Yorkshire Water reserves the right to close this position before the published closing date.
Network Operations Technician in Sheffield employer: CUPONING PULICIDAD S.L.
Contact Detail:
CUPONING PULICIDAD S.L. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operations Technician in Sheffield
✨Tip Number 1
Get to know the company! Research Yorkshire Water and their values. When you show up for an interview, drop in some knowledge about their projects or initiatives. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your problem-solving skills! As a Network Operations Technician, you'll need to think on your feet. Try out some mock scenarios with friends or family to get comfortable with troubleshooting and explaining your thought process.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Yorkshire Water. Let’s get you that job!
We think you need these skills to ace Network Operations Technician in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Network Operations Technician role. Highlight your relevant experience in customer service and any hands-on work you've done, especially if it's related to wastewater or utilities.
Show Off Your Skills: Don’t forget to showcase your practical mindset and problem-solving skills. Mention any specific examples where you’ve successfully diagnosed issues or improved processes, as this will resonate well with us.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for key achievements and make sure your communication skills shine through, as they’re essential for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at CUPONING PULICIDAD S.L.
✨Know Your Stuff
Make sure you understand the basics of the wastewater industry and the specific role of a Network Operations Technician. Brush up on your knowledge about sewerage systems, maintenance practices, and customer service principles. This will help you answer technical questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare to discuss past experiences where you've successfully diagnosed issues and implemented solutions. Think of examples that highlight your practical mindset and ability to work under pressure, especially in outdoor environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Communication Skills
Since this role involves face-to-face communication with customers and collaboration with teams, practice articulating your thoughts clearly. Be ready to explain how you would handle difficult situations or resolve conflicts, showcasing your ability to influence outcomes positively.
✨Be Ready for Health and Safety Questions
Given the nature of the job, expect questions around health and safety practices. Familiarise yourself with relevant regulations and be prepared to discuss how you would ensure safety on-site. Showing that you prioritise safety will demonstrate your commitment to best practices in the field.
