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For Companies At a Glance
- Tasks: Deliver first-time fixes and solutions to sewer network issues while working outdoors.
- Company: Join Yorkshire Water, a leader in environmental services with a focus on community health.
- Benefits: Enjoy competitive salary, annual bonuses, generous leave, and wellness perks.
- Why this job: Make a real difference in your community while enjoying flexible work patterns.
- Qualifications: Customer service experience and a practical mindset are essential.
- Other info: Great opportunities for career growth and a supportive team environment.
The predicted salary is between 30384 - 37880 £ per year.
Overview
Network Operations Technician position in the Yorkshire Water Customer Field Services department. Location: Bradford area, West Yorkshire. Permanent, full-time role with 40-hour rotating patterns (4 on/4 off). Flexible hours including late, early, and weekend work; standby may be required after training.
Salary and Benefits
Salary from £30,384 to £37,880 (based on 40-hour week). Annual incentive bonus up to £1,000 (performance year). Attractive pension scheme (up to 12% company contribution). 25 days annual leave plus bank holidays plus an extra wellness day. Life assurance of 4x pensionable salary. Benefits include health/cash plans, critical illness insurance, dental cover, IT and wellbeing perks, retail savings scheme, online GP, cycle to work, and gym membership discounts.
Responsibilities
- Deliver first-time fix and same-day solutions to customer and environmental problems on the sewer network.
- Maintain the sewerage network proactively and reactively to prevent sewage escapes, floods, and pollution.
- Work as part of a geographically-based field team to improve customer service and waste network performance.
- Ensure correct site setup and complete POWRA before and during jobs; identify risks and implement corrective/preventive actions to stay safe.
- Investigate sewer system issues, collate data, and support other operational teams with investigations into asset problems.
- Operate different vehicle types as required by workload and availability.
- Use IT systems to capture site information, feedback, and evidence (including photos and plans).
- May install/maintain Customer Sewer Alarms and collaborate with third-party providers as needed.
- Ensure health and safety practices are followed; consider cost-effective resolutions while delivering first-time fixes.
- Work with Yorkshire Water teams and contracted partners to resolve on-site operational issues.
Essential Qualifications and Skills
- Practical mindset; enjoy outdoor work in all weather; hands-on approach to tasks.
- Experience in a customer service role with face-to-face customer interaction.
- Ability to develop and maintain stakeholder relationships and influence outcomes.
- Comfort in reporting unsafe practices and contributing to safe work environments.
- Excellent communication skills to capture, evidence, feedback, and deliver against targets; able to diagnose faults and determine root causes.
- Strong problem-solving abilities and basic IT skills; able to use internal IT systems on a Toughbook.
- Willingness to work varied rotas and participate in an out-of-hours standby rota after training.
- Full valid driving licence with no more than 6 points.
- Ability to work in confined spaces and pass medical criteria (BMI, vision, blood pressure, hearing, spirometry) for safe operation in hazardous environments.
Desirable Skills
- Understanding of sewerage systems and performance issues; familiarity with IT systems used in Yorkshire Water; experience in water, wastewater, utilities, process, or manufacturing sectors is a plus.
What We Look For
Customer-focused individuals who can deliver reliable service, protect the environment, and contribute to the region’s health and prosperity. The role supports flexible working patterns and, where possible, job-sharing to help work-life balance.
Application Details
Closing date: 29 September 2025. Interview dates ongoing from now until mid-October 2025. Pre-employment checks may include Basic Disclosure, security vetting where applicable, and medical questionnaires. No agencies, please.
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Network Operations Technician employer: CUPONING PULICIDAD S.L.
Contact Detail:
CUPONING PULICIDAD S.L. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operations Technician
✨Tip Number 1
Get to know the company! Research Yorkshire Water and their values. When you show up for an interview, drop in some knowledge about their projects or initiatives. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your skills match the role of a Network Operations Technician. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Even if it’s a practical job, showing up looking smart and professional can make a great first impression. It shows you respect the opportunity and are ready to take on the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Network Operations Technician
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Network Operations Technician role. Highlight your relevant experience, especially in customer service and problem-solving, to show us you're the perfect fit!
Show Off Your Skills: Don’t hold back on showcasing your practical mindset and hands-on approach. We love candidates who can demonstrate their ability to work outdoors and tackle challenges head-on, so give us examples of how you've done this before.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to describe your experiences and skills, making it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CUPONING PULICIDAD S.L.
✨Know Your Stuff
Make sure you understand the basics of sewerage systems and the specific responsibilities of a Network Operations Technician. Brush up on any relevant IT systems that Yorkshire Water uses, as this will show your enthusiasm and preparedness for the role.
✨Show Off Your Customer Service Skills
Since this role involves face-to-face customer interaction, be ready to share examples of how you've successfully handled customer issues in the past. Highlight your ability to maintain relationships and influence outcomes, as these are key skills they’re looking for.
✨Safety First!
Familiarise yourself with health and safety practices related to outdoor work and confined spaces. Be prepared to discuss how you would identify risks and implement corrective actions during your tasks, as safety is a top priority in this role.
✨Be Ready for Problem-Solving
Think of specific examples where you've diagnosed faults or solved problems effectively. The interviewers will want to see your strong problem-solving abilities in action, so come equipped with stories that demonstrate your practical mindset and hands-on approach.
