At a Glance
- Tasks: Join us as a Metered Customer Service Advisor, ensuring accurate water meter readings and excellent customer service.
- Company: Yorkshire Water provides essential water services to over 5.4 million people in the Yorkshire region.
- Benefits: Enjoy a competitive salary, company van, annual bonuses, and a fantastic benefits package including wellness days.
- Other info: Flexible working patterns available to support your work-life balance.
- Why this job: Be part of a team that impacts communities and the environment while developing your career in a growing industry.
- Qualifications: Must have a full driving licence, IT skills, and experience in customer service; outdoor work required.
The predicted salary is between 20700 - 25500 € per year.
Join to apply for the Metered Customer Service Advisor role at CUPONING PULICIDAD S.L.
Company Description: Water Utility Company based in Yorkshire region of England.
Job Description: Metered Customer Service Advisor - Two year fixed term contract.
About: We offer a competitive salary, depending on experience £25,776 - £31,981. A Company van. Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year). Attractive pension scheme (Currently up to 12% company contribution). Development opportunities in line with the Metered Customer Service Advisor progression plan. 25 days annual leave plus bank holidays - plus an extra wellness day! Life assurance cover of 4 times pensionable salary. A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme. Online GP service, cycle to work scheme, gym membership discounts and many more!
Located across Bridlington and Scarborough - To be considered for this role you should live within a reasonable commutable distance to this role location. Work type: 37 hours per week, Monday - Friday. This role is a two year fixed term contract depending on your start date.
We have an exciting opportunity for a Metered Customer Service Advisor to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.
As our Metered Customer Service Advisor you will:
- Locate external meter chambers/enter customer’s premises, e.g. homes, factories, schools etc. on a cyclical basis to accurately record water meter readings.
- Ensure regular maintenance of meter reading rounds and location notes to agreed standards.
- Attend customer appointments to carry out basic investigations into high and low consumption and take appropriate action.
- Carry out ad hoc meter readings as required, e.g. checks and final reads.
- Identify and replace damaged meters where possible and in line with trained level of capability.
- Identify street furniture defects and undertake remedial action as appropriate.
- Ensure compliance with Health and Safety legislation and adherence to accident management procedures.
- Work as part of the team to deliver excellent performance by understanding how their individual performance links into achieving the team’s wider objectives.
- Take personal responsibility for yourself and also others with respect to health and safety, risk management and control of work to ensure compliance with the YW Safety Policy.
- Demonstrate relentless drive, energy and determination to deliver sustainable outperformance for YW that rigorously achieves our vision to be clearly the best against demanding competitive industry benchmarks.
- Demonstrate financial awareness when making day to day business decisions.
This is an outdoors role so you must be comfortable working in all weathers and terrains. You will be carrying out a range of manual handling duties including heavy lifting of manhole covers. Experience of understanding where your role fits within a business plan and then developing ways to deliver the outputs. Full Driving Licence. IT skills - Competent using MS Office applications and ability to quickly adapt to new systems. Experience of working independently. Experience of working in a Customer service environment.
You Will Also Benefit From Having:
- Previous meter reading experience.
- Understanding of household plumbing and water distribution.
- Experience of delivering against challenging business targets.
- Previous experience in a commercially orientated and/or regulated environment.
- Previous experience gained within the water or wastewater sectors or within the broader utilities, process or manufacturing industry sectors.
Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life.
If you’ve got experience in Customer Service and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.
Recruitment Process: Closing date - 28th June 2025. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.
Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
No Agencies please.
Metered Customer Service Advisor employer: CUPONING PULICIDAD S.L.
At Yorkshire Water, we pride ourselves on being an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes a company van, generous pension contributions, and a wellness day. Our supportive work culture fosters employee growth through development opportunities aligned with your career progression, all while ensuring a healthy work-life balance in the beautiful Yorkshire region. Join us in making a meaningful impact on our communities and the environment as a Metered Customer Service Advisor.
StudySmarter Expert Advice🤫
We think this is how you could land Metered Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the water industry, especially in the Yorkshire region. Understanding local issues and regulations can give you an edge during interviews, showing your commitment to the role and the company.
✨Tip Number 2
Highlight any previous customer service experience you have, particularly in outdoor or manual roles. Be ready to discuss specific examples of how you've resolved customer issues effectively in the past.
✨Tip Number 3
Prepare to demonstrate your IT skills, especially with MS Office applications. You might be asked to showcase your ability to adapt to new systems, so consider brushing up on relevant software before your interview.
✨Tip Number 4
Be ready to discuss your understanding of health and safety regulations, as this role involves working outdoors and handling equipment. Showing that you prioritise safety will resonate well with the hiring team.
We think you need these skills to ace Metered Customer Service Advisor
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Metered Customer Service Advisor position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Experience:Since this role is customer-focused, emphasise any previous experience in customer service. Provide specific examples of how you've successfully resolved customer issues or improved service delivery.
Showcase Relevant Skills:Mention your IT skills, driving licence, and any experience with manual handling or outdoor work. If you have knowledge of plumbing or water distribution, make sure to include that as well.
Personalise Your Application:Write a personalised cover letter that reflects your enthusiasm for the role and the company. Explain why you want to work for Yorkshire Water and how you can contribute to their mission of providing excellent service.
How to prepare for a job interview at CUPONING PULICIDAD S.L.
✨Know the Company
Before your interview, take some time to research CUPONING PULICIDAD S.L. and Yorkshire Water. Understand their mission, values, and recent developments in the water industry. This will help you tailor your answers and show genuine interest in the role.
✨Demonstrate Customer Service Skills
As a Metered Customer Service Advisor, you'll need to showcase your customer service experience. Prepare examples of how you've handled difficult situations or resolved customer issues in the past. Highlight your ability to communicate effectively and empathise with customers.
✨Be Prepared for Practical Questions
Expect questions related to the practical aspects of the job, such as handling meter readings and understanding plumbing basics. Brush up on relevant knowledge and be ready to discuss how you would approach common scenarios you might face in the role.
✨Show Your Commitment to Safety
Health and safety are crucial in this role. Be prepared to discuss your understanding of safety protocols and how you ensure compliance in your work. Demonstrating a strong commitment to safety will show that you take the responsibilities of the role seriously.
