Network Operations Technician in Malton

Overview

Network Operations Technician – Water Utility Company based in Yorkshire region of England.

Location: Malton area in North Yorkshire. Work type: permanent, 40-hour rotational patterns on a 4 on/4 off basis (no standby included), including late, early and weekend work. You will be a field-based technician in a geographical team working to improve customer service and wastewater network performance.

What we do

We provide essential water and wastewater services to the Yorkshire region, serving over 5.4 million people and visitors. We look after communities, protect the environment, and plan to look after Yorkshire water 24/7, 365 days a year. Customer Field Services are a key part of meeting changing customer and regulator expectations.

Where you fit in

As our Network Operation Technician, you will deliver a first-time fix and same-day solution to customer and environmental problems and deliver the asset plan for network maintenance to eliminate escapes. You will ensure a first-time fix for customers and the environment, with quality follow-on work raised to standards and specifications. Ensure correct site setup and POWRA completion prior to and during jobs; identify risks and undertake corrective or preventive activity to stay safe at all times.

You will safely and proactively maintain the sewerage network to resolve and prevent sewage escapes (flooding and pollution). You will work closely with Yorkshire Water teams and contracted partners on site to resolve operational issues. You may operate different vehicle types depending on availability and task.

You will undertake thorough investigations on the sewerage system to resolve issues and prevent repeat contacts, and support other teams with investigations into sewer asset problems. You will use IT systems to collate information and provide feedback, and you will collate data for evidence capture, including assessing photographs and plans and reporting any escapes or issues. You may maintain and install Customer Sewer Alarms and work with third-party providers where needed. Health and safety practices must be followed at all times.

When making day-to-day decisions you will demonstrate financial awareness and provide technical support and first-line response to customers to ensure a fix-first-time resolution and cost-effective outcomes.

Essential requirements / Skills & Qualifications

• Practical mindset; enjoy working outdoors in all weathers; hands-on approach to tasks.
• Previous experience in a customer service-related role with face-to-face communication.
• Ability to develop and maintain internal and external working relationships; able to influence outcomes and make decisions.
• Prepared to question unsafe practices and report to management.
• Excellent communication skills; able to capture, evidence and feedback information; influence outcomes and meet challenging targets.
• Ability to diagnose root causes and find faults; rational problem-solving skills; basic IT skills to use internal systems.
• Willing to work various rotas and participate in out-of-hours standby when trained; flexibility essential.
• Must pass medical criteria for confined spaces (BMI, vision, blood pressure, hearing, Spirometry).
• Full valid driving licence required (no more than 6 points).

Benefits & Additional information

• Salary from £30,384 to £37,880 (40 hours).
• Annual incentive bonus up to £1,000 in the performance year.
• Attractive pension scheme (up to 12% company contribution).
• Development opportunities aligned with the Network Operations Technician progression plan.
• 25 days annual leave plus bank holidays plus an extra wellness day; additional days in lieu for working bank holidays.
• Life assurance cover of 4 times pensionable salary.
• Benefits package: health cash plan, critical illness, dental, life assurance flex, partner cover, retail savings scheme, online GP, cycle-to-work, gym discounts, etc.
• Understanding of the sewerage system and IT systems proficiency with Yorkshire Water.
• Flexible working patterns and job-share options where possible.

Do we sound like your cup of tea? If you have frontline operations experience and want to help us deliver great service while protecting the environment, apply today to discover what a career with Yorkshire Water can offer.

Closing date: 3 December 2025. Interview dates ongoing from now until mid-December 2025 for a 2026 start date. Pre-employment checks include Basic Disclosure via a third-party; security vetting may be required for certain roles. All roles may involve a medical questionnaire and other medicals as required. We are an equal opportunity employer and encourage candidates from all backgrounds to apply. Kelda Group reserves the right to close this position early. No agencies.

All content is subject to change. Reference: LNKD1_UKTJ