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- Tasks: Support field teams and improve customer service in sewer network operations.
- Company: Join Yorkshire Water, a leading water utility company in the Yorkshire region.
- Benefits: Enjoy competitive salary, generous leave, wellness days, and comprehensive health benefits.
- Why this job: Make a real difference in the community while protecting the environment.
- Qualifications: Technical knowledge of sewer systems and experience in customer service roles.
- Other info: Flexible working patterns available to support work-life balance.
The predicted salary is between 41477 - 51846 £ per year.
Water Utility Company based in the Yorkshire region of England. Network Operational Specialist in the Customer Field Services department. Location: covering Knostrop and surrounding areas in West Yorkshire. This is a permanent role, 37 hours per week. After training, you will participate in an out of hours standby; flexibility outside core hours is essential.
We offer a competitive salary range from £41,477 to £51,846 depending on experience, plus an annual incentive related bonus (up to £1,000 for the performance year). The package includes an attractive pension scheme (up to 12% company contribution) and a comprehensive benefits offering. Work pattern includes 25 days annual leave plus bank holidays plus an extra wellness day, with additional days in lieu of working bank holidays. Life assurance cover of 4 times pensionable salary. Other benefits include health cash plan, critical illness insurance, dental insurance, life assurance flex and partner cover, retail savings scheme, online GP service, cycle to work, gym discounts, and more.
Location notes: This role will cover Knostrop and surrounding areas in West Yorkshire within the Customer Field Services department.
Closing Date: 26 January 2026. Interviews will be ongoing until the middle of February 2026. Pre-employment checks and potential security vetting may be required.
Responsibilities
- Split between field and office-based work in a geographical area to improve customer service and sewer performance and respond to escalated incidents.
- Coach and support field-based operatives to ensure quality investigations are undertaken, evidenced, and documented, promoting a first-time fix solution for customers and the environment.
- Review customer complaints and ensure appropriate actions are taken to resolve issues, aiming to minimise repeats.
- Provide technical support on the safe operation of the Customer Field Services fleet and equipment (jetting, CCTV, Recycler/Vactor operation, sewer network investigations).
- Review RAMS for all works on the gravity sewer network and provide guidance on the gravity sewer network and significant incidents (pollution/flooding).
- Support incident management for field-based teams and assist with the operational delivery of maintenance and response activities.
- Assist with escapes review process for sewer network escapes, internal and external flooding and pollution; provide technical and financial validation for follow-on work with Yorkshire Water and service partners.
- Work with the operations contracts team to drive improvements and efficiencies within Water Utility Services Authority (WWSA) and related activities.
- Manage the CSO asset base ensuring safe and effective operation; coordinate with central control and CSO teams to deliver maintenance plans.
Qualifications and Experience
- Technical understanding of sewer systems and network performance issues, with knowledge of associated assets and basic sewage treatment works.
- Experience with vehicles and equipment used to address sewer network issues; previous operation of high-pressure jetting equipment with relevant accreditation.
- Experience in a customer service-related role with face-to-face customer interaction.
- Ability to work in a busy environment, manage day-to-day workloads, and intervene to mitigate risks.
- Strong Health & Safety background with demonstrated health and safety management processes and systems.
- Excellent interpersonal skills and ability to work as part of a team; ability to develop and maintain relationships with internal and external stakeholders.
- Strong influencing skills, attention to detail, and experience with evidence capture and feedback.
- Proficiency with IT (Microsoft Office) and company systems such as SAP; training will be provided for company systems.
- Full valid driving licence (no more than 6 points) due to travel to different operational sites across the region.
Working Arrangements and Diversity
We operate 24/7; flexible working patterns and job share options are considered where possible to support work-life balance and childcare needs. We are committed to creating a diverse and inclusive environment representing the communities we serve.
Additional Information
If you have experience in Sewer Network and want to help us deliver great service while protecting the environment, apply today to discover what a career with Yorkshire Water can offer you.
No agencies please. Kelda Group reserves the right to close this position before the published closing date if needed.
Network Operational Specialist in London employer: CUPONING PULICIDAD S.L.
Contact Detail:
CUPONING PULICIDAD S.L. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operational Specialist in London
✨Tip Number 1
Get to know the company! Research Yorkshire Water and their values. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit right in.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios from your past experiences that showcase your skills in customer service and problem-solving. Practice makes perfect, so run through them with a friend.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds.
We think you need these skills to ace Network Operational Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with sewer systems and customer service. We want to see how your skills match the role of Network Operational Specialist, so don’t hold back!
Show Off Your Technical Know-How: Since this role involves technical support and understanding of sewer networks, be sure to mention any relevant experience or qualifications you have. We love seeing candidates who can demonstrate their expertise in this area!
Highlight Your Interpersonal Skills: As you'll be working closely with field-based operatives and customers, it’s important to showcase your strong interpersonal skills. Share examples of how you've successfully managed relationships and resolved issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at CUPONING PULICIDAD S.L.
✨Know Your Stuff
Make sure you brush up on your technical understanding of sewer systems and network performance issues. Familiarise yourself with the equipment used in the field, like high-pressure jetting gear, as well as the basics of sewage treatment works. This knowledge will help you answer questions confidently and show that you're ready for the role.
✨Show Off Your Customer Service Skills
Since this role involves face-to-face customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved complaints or improved customer satisfaction. Highlighting your interpersonal skills will demonstrate that you can effectively support field-based operatives and manage customer expectations.
✨Flexibility is Key
This position requires flexibility outside core hours, so be ready to discuss your availability. Share any past experiences where you've had to adapt your schedule or work under pressure. Showing that you're willing to go the extra mile will make a positive impression on the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions related to incident management and health & safety processes. Think about how you would handle specific situations, such as pollution incidents or customer complaints. Practising these scenarios will help you articulate your thought process and demonstrate your problem-solving abilities during the interview.
