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- Tasks: Design and enhance customer journeys to boost satisfaction and operational efficiency.
- Company: Leading water utility company in the UK with a focus on customer experience.
- Benefits: Salary up to £60,000, hybrid working model, and additional benefits.
- Why this job: Make a real difference in customer experiences while working in a dynamic environment.
- Qualifications: Strong analytical and communication skills to influence stakeholders.
- Other info: 12-month contract with potential for growth and transition to Leeds Valley Park.
The predicted salary is between 48000 - 60000 £ per year.
A prominent water utility company in the UK seeks a Customer Journey Lead to manage and enhance customer experiences. This role involves designing efficient customer journeys, improving satisfaction, and maximizing operational efficiency.
The ideal candidate will have strong analytical and communication skills to influence stakeholders effectively.
A salary of up to £60,000 plus benefits is offered, along with a hybrid working model transitioning to Leeds Valley Park in 2026. This is a full-time, 12-month temporary position.
Senior Customer Journey Lead - Hybrid, 12-Month Contract in Leeds employer: CUPONING PULICIDAD S.L.
Contact Detail:
CUPONING PULICIDAD S.L. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Journey Lead - Hybrid, 12-Month Contract in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer journey management. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively.
✨Tip Number 3
Showcase your analytical skills during interviews. Bring examples of how you've used data to improve customer experiences in the past. Numbers speak volumes, so let them do the talking!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Customer Journey Lead - Hybrid, 12-Month Contract in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Journey Lead. Highlight your experience in managing customer journeys and any relevant analytical skills that show how you can enhance customer satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've improved customer experiences in the past and how you can bring that expertise to us.
Showcase Your Communication Skills: Since influencing stakeholders is key, make sure your application reflects your strong communication skills. Use clear, concise language and provide examples of how you've successfully engaged with different stakeholders in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CUPONING PULICIDAD S.L.
✨Know the Company Inside Out
Before your interview, make sure you research the water utility company thoroughly. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Analytical Skills
As a Senior Customer Journey Lead, you'll need to demonstrate strong analytical abilities. Prepare examples of how you've used data to improve customer experiences in the past. Be ready to discuss specific metrics and outcomes that highlight your impact.
✨Prepare for Stakeholder Scenarios
Since influencing stakeholders is key in this role, think of scenarios where you've successfully managed stakeholder expectations or driven change. Practise articulating these experiences clearly, focusing on your communication strategies and the results achieved.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's future plans, especially regarding the transition to Leeds Valley Park. This shows you're thinking long-term and are genuinely interested in how you can contribute to their goals.
