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- Tasks: Lead customer operations for large developers and ensure exceptional service delivery.
- Company: Join a leading water utility company in Yorkshire, committed to community and environmental care.
- Benefits: Enjoy a competitive salary, company car allowance, private healthcare, and generous leave.
- Why this job: Make a real impact on Yorkshire's water services while developing your leadership skills.
- Qualifications: Experience in managing strategic relationships and leading teams in regulated environments.
- Other info: Flexible working options available to support work-life balance.
The predicted salary is between 60000 - 84000 £ per year.
Company Description: Water Utility Company based in Yorkshire region of England.
We offer a competitive salary, circa £70-80k per annum dependant on experience.
- Company car allowance scheme (£7,200 per annum)
- Annual incentive related bonus (up to 20% of annual salary for the 2026/2027 performance year)
- Private health care (Self & Dependant)
- Attractive pension scheme (up to 12% company contribution)
- Life assurance cover of 4 times pensionable salary
- 25 days annual leave plus bank holidays plus an extra wellness day!
- A great benefits package: choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
- Retail savings scheme
- Online GP service, cycle to work scheme, gym membership discounts and many more!
This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in summer 2026, so you’ll be based there in the future. There will be hybrid working in place, with an expectation to be in the office 3 days per week.
Work type: Permanent. Working full time, 37 hours per week, Monday to Friday between a working window of 8:00am-6:00pm.
As our Manager of Customer Operations Large Developers, SLPs, & NAVs you will lead on the development of trusted, strategic relationships with large developers, NAVs, and SLPs. You will establish Yorkshire Water as a collaborative, consistent, and customer‑focused partner. You will be key in shaping strategy, influencing policy, and ensuring service design aligns with their evolving needs. You will ensure delivery against key regulatory measures whilst managing commercial relationships that drive mutual value and sustainable service outcomes for both the customer and the business.
This role will be a key contributor to driving an improvement in Yorkshire Waters DMEX performance, with potential to contribute to either £8 million in rewards or penalties, depending on performance. You will build and lead a high‑performing operational team with the capability, agility, and insight to meet the evolving needs of large developer/NAV & SLP customers and industry partners. You will shape an operating model that is digitally enabled, transparent, and fully aligned to industry best practice and customer expectations. You will lead on the transformation of processes and digital platforms to support self‑serve capabilities, faster delivery timelines, and seamless experiences for partners in the new development space.
As a commercial leader you will ensure service delivery against budgeted financial targets and agreed KPIs and ensure strong commercial awareness, cost control, and value creation across all customer‑facing activities. You will inspire and develop a high‑performing team by setting clear expectations, coaching for performance, managing underperformance, and fostering a culture of ownership, collaboration, and innovation. You will embed a strong performance‑management culture using metrics aligned to customer experience, operational efficiency, safety, and compliance. You will use insights to drive continuous improvement and excellence.
What skills & qualifications are we looking for?
- Understands the NAV/SLP/Developer Services market, with previous experience managing strategic relationships and performance.
- Knowledgeable in regards the water industry, with previous experience in Developer Services or regulated customer service environments.
- Experienced in leading successful transformational change projects, ideally customer‑focused transformation in a regulated utility or construction environment.
- Strong leadership credentials with previous experience of managing and developing large teams.
- Capable of setting strategic direction, managing performance, and addressing underperformance effectively.
Although we operate 24 hours a day, 365 days a year, it’s really important to us that we support flexible working patterns and job‑share options (when we can), to help you make the best of both your work and home life.
If you are interested in this exciting opportunity, then please complete the online application process and submit a covering letter and CV outlining your suitability for the role.
Recruitment Process Closing date: 11th February, 2026. If successful for the role, you will be required to undergo pre‑employment checks that will include a Basic Disclosure Check, carried out through a Third‑Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter‑Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.
Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. No agencies please.
Manager of Customer Operations - Large Developers, SLP\'s & NAV\'s in Leeds employer: CUPONING PULICIDAD S.L.
Contact Detail:
CUPONING PULICIDAD S.L. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager of Customer Operations - Large Developers, SLP\'s & NAV\'s in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the water industry, especially those involved with NAVs and SLPs. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer operations and think about how your experience aligns with their goals. Be ready to share specific examples of how you've led teams or managed relationships in similar roles.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and driving performance. They want to see that you can inspire and develop others while achieving results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Yorkshire Water. Make sure to tailor your CV and cover letter to reflect the key aspects of the role!
We think you need these skills to ace Manager of Customer Operations - Large Developers, SLP\'s & NAV\'s in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Manager of Customer Operations role. Highlight your experience in managing strategic relationships and any relevant achievements in the water industry or regulated environments. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we're looking for. Be sure to mention your understanding of the NAV/SLP/Developer Services market – we love that stuff!
Showcase Your Leadership Skills: As a potential leader in our team, it's crucial to demonstrate your leadership credentials. Share examples of how you've successfully managed teams and driven transformational change in previous roles. We’re all about inspiring high performance here at StudySmarter!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Yorkshire Water!
How to prepare for a job interview at CUPONING PULICIDAD S.L.
✨Know Your Stuff
Make sure you understand the NAV/SLP/Developer Services market inside out. Brush up on your knowledge of the water industry and be ready to discuss how your experience aligns with the role. This will show that you're not just interested in the job, but that you genuinely understand the challenges and opportunities within the sector.
✨Showcase Your Leadership Skills
As a Manager of Customer Operations, you'll need to demonstrate strong leadership credentials. Prepare examples of how you've successfully led teams, managed performance, and driven transformational change in previous roles. Highlight your ability to inspire and develop high-performing teams, as this is crucial for the position.
✨Be Customer-Focused
This role is all about delivering exceptional service to customers. Think of specific instances where you've gone above and beyond for clients or stakeholders. Be ready to discuss how you can shape strategies that align with customer needs and improve service delivery, especially in a regulated environment.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might encounter in the role and how you would address them. This will help you demonstrate your strategic thinking and operational insight during the interview.
