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- Tasks: Lead customer relationships and ensure operational excellence in the water service sector.
- Company: A top water service provider in the UK with a focus on innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for transformational change.
- Why this job: Make a real difference in customer service and drive impactful change in the industry.
- Qualifications: Strong management background in the water industry and experience in customer service.
- Other info: Join a dynamic team as operations transition to Leeds.
The predicted salary is between 48000 - 72000 £ per year.
A leading water service provider in the United Kingdom is seeking a Manager of Customer Operations to lead customer relationships with large developers and SLPs. This position involves strategic oversight and operational excellence to ensure compliance and service metrics are met.
Ideal candidates will have a strong background in management within the water industry, experience in transformational change, and a focus on customer service.
The role offers competitive compensation and a hybrid work model as operations move to Leeds.
Head of Customer Operations (NAV/SLP & Developers) in Leeds employer: CUPONING PULICIDAD S.L.
Contact Detail:
CUPONING PULICIDAD S.L. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Operations (NAV/SLP & Developers) in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the water industry, especially those who work with large developers and SLPs. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your transformational change skills! In interviews, share specific examples of how you've improved customer operations in the past. We want to see your impact!
✨Tip Number 3
Prepare for those tricky questions! Think about how you would ensure compliance and meet service metrics. We love candidates who can think on their feet and provide solid strategies.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, we’re always looking for passionate individuals who are ready to lead and make a difference in customer operations.
We think you need these skills to ace Head of Customer Operations (NAV/SLP & Developers) in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in customer operations and any transformational change you've led in the water industry. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can bring strategic oversight to our team. Keep it engaging and relevant to the role.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved service metrics or enhanced customer relationships in previous roles. We love numbers and success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at CUPONING PULICIDAD S.L.
✨Know Your Stuff
Make sure you brush up on the water industry, especially around customer operations and relationships with developers and SLPs. Familiarise yourself with current trends and challenges in the sector, as well as any recent changes in regulations that might affect service metrics.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or managed projects in the past. Highlight your experience in transformational change and how it positively impacted customer service. Be ready to discuss specific strategies you implemented and the results they achieved.
✨Understand Their Needs
Research the company thoroughly. Understand their mission, values, and the specific challenges they face in customer operations. This will help you tailor your responses to show how your skills and experiences align with their goals and how you can contribute to their success.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about their current customer service initiatives, how they measure success, and what challenges they foresee in the future. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
