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- Tasks: Lead a team to resolve customer complaints across various channels.
- Company: Major water utility company with a focus on customer service.
- Benefits: Competitive salary, hybrid working, and development opportunities.
- Why this job: Make a real difference in customer experiences while leading a supportive team.
- Qualifications: Strong customer service background and excellent communication skills.
- Other info: Join a dynamic environment with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
A major water utility company is hiring a Customer Complaints Deputy Team Leader in Leeds. The role focuses on leading a team to resolve customer complaints efficiently across multiple channels.
The ideal candidate will have a strong customer service background, excellent communication skills, and a passion for improving customer experiences.
This position offers a competitive salary, a hybrid working arrangement, and various development opportunities within a supportive team environment.
Customer Complaints Team Lead – Drive Resolution in Leeds employer: CUPONING PULICIDAD S.L.
Contact Detail:
CUPONING PULICIDAD S.L. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Team Lead – Drive Resolution in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team leadership. We can role-play with a friend to boost our confidence and refine our answers.
✨Tip Number 3
Showcase your passion for improving customer experiences during interviews. Share specific examples from your past roles where you made a difference – it’ll make us stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we can keep track of our progress easily.
We think you need these skills to ace Customer Complaints Team Lead – Drive Resolution in Leeds
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled complaints and improved customer experiences in the past, so share specific examples that showcase your skills.
Communicate Clearly: Since excellent communication is key for this role, ensure your application is clear and concise. Use straightforward language and structure your thoughts logically, so we can easily see your qualifications and passion for the position.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. We love seeing candidates who take the initiative to align their experiences with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CUPONING PULICIDAD S.L.
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service principles and best practices. Be ready to share specific examples of how you've successfully resolved complaints in the past, as this will show your experience and passion for improving customer experiences.
✨Communicate Clearly and Confidently
Since excellent communication skills are key for this role, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member to get comfortable expressing your ideas and solutions.
✨Show Your Leadership Skills
As a potential team lead, it's important to demonstrate your leadership abilities. Think of times when you've motivated a team or handled a difficult situation. Be prepared to discuss your approach to leading a team in resolving customer complaints.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. This will help you align your answers with what they’re looking for. Plus, it shows that you're genuinely interested in being part of their team and contributing to their mission.
