Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to resolve customer issues and improve processes in a dynamic environment.
- Company: Regional water utility company focused on customer satisfaction and support.
- Benefits: Competitive salary, significant benefits, and personal development opportunities.
- Why this job: Make a real difference in customer experience while leading a supportive team.
- Qualifications: Strong customer service background and excellent interpersonal skills.
- Other info: Enjoy hybrid working with a focus on a positive work culture.
The predicted salary is between 36000 - 60000 £ per year.
A regional water utility company is seeking a Catchment Team Leader to manage a team dedicated to resolving customer issues across various channels. The role includes resource allocation, process improvement, and performance management within a fast-paced environment.
Candidates should have a strong customer service background and excellent interpersonal skills. This position offers a competitive salary, significant benefits, and opportunities for personal development. Hybrid working is available with an emphasis on a supportive work culture.
Catchment Team Lead — Customer Resolution & Ops (Hybrid) in Leeds employer: CUPONING PULICIDAD S.L.
Contact Detail:
CUPONING PULICIDAD S.L. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catchment Team Lead — Customer Resolution & Ops (Hybrid) in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info about the team culture and what they really value in a Catchment Team Lead.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer resolution and team management. We should also think of examples from our past experiences that showcase our problem-solving skills and ability to lead a team effectively.
✨Tip Number 3
Showcase our interpersonal skills during the interview. Remember, it’s not just about answering questions; it’s about connecting with the interviewer. Let’s be personable and demonstrate our passion for customer service!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit for the Catchment Team Lead position.
We think you need these skills to ace Catchment Team Lead — Customer Resolution & Ops (Hybrid) in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've resolved issues and improved processes in the past, so share specific examples that demonstrate your interpersonal skills.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Use keywords from the listing to show us you’re a perfect fit for the Catchment Team Lead role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you stand out!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture while you’re at it!
How to prepare for a job interview at CUPONING PULICIDAD S.L.
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service principles and practices. Be ready to share specific examples of how you've resolved customer issues in the past, as this role is all about managing customer resolutions.
✨Show Off Your Leadership Skills
Since you'll be leading a team, it's crucial to demonstrate your leadership abilities. Prepare to discuss your experience in resource allocation and performance management, and think of ways you've improved processes in previous roles.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about how you would handle various customer issues or team dynamics, and be prepared to explain your thought process.
✨Emphasise Your Interpersonal Skills
This role requires excellent interpersonal skills, so highlight your ability to communicate effectively with both customers and team members. Share examples of how you've built strong relationships in the workplace and resolved conflicts.
