At a Glance
- Tasks: Lead initiatives to enhance customer experience and manage a diverse programme.
- Company: Join Yorkshire Water, a leading water utility company in the Yorkshire region.
- Benefits: Enjoy competitive salary, private healthcare, generous leave, and flexible working options.
- Other info: Flexible working with a hybrid model; apply by 2nd June 2025.
- Why this job: Make a real impact in the water sector while developing your leadership skills.
- Qualifications: Experience in managing complex programmes and formal project management qualifications required.
The predicted salary is between 49000 - 70000 € per year.
Company Description: Water Utility Company based in Yorkshire region of England.
Salary & Benefits:
- Competitive salary up to £70k per annum, depending on experience
- Company car lease/allowance scheme (£2,510 cash allowance)
- Annual incentive bonus (up to 10%)
- Private healthcare (self only)
- Attractive pension scheme (up to 12% employer contribution)
- Life assurance (4x pensionable salary)
- 25 days annual leave plus bank holidays and an extra wellness day
- Additional benefits: health cash plan, critical illness insurance, dental insurance, life assurance flex, partner cover, retail savings scheme, online GP, cycle to work, gym discounts, and more
Location: Bradford/Hybrid (office and home working)
Work Type: Permanent, 37 hours/week, Monday to Friday, 8:00am-6:00pm
About the Role: Join Yorkshire Water as a Customer Experience Performance & Improvement Programme Manager. You will drive change initiatives to enhance customer experience and support the PR24 plan, managing a team and engaging stakeholders across the organization.
Responsibilities:
- Advocate for customer needs, utilizing data to improve journeys and reduce costs
- Build capability within the CX Portfolio team
- Present performance reports to decision-making boards
- Lead and manage a diverse programme of initiatives, overseeing budgets, risks, milestones, and documentation
- Ensure accurate forecasting and governance processes
Skills & Qualifications:
- Experience managing complex programmes, with formal project management qualifications (Prince2, MSP, or similar)
- Change management expertise
- Knowledge of Waterfall and Agile methodologies
- Leadership of PMO teams
- Financial acumen in business case development
- Strong stakeholder management and communication skills
- Analytical and problem-solving abilities
- Understanding of Six Sigma principles is a plus
- Previous experience in water industry or utilities is advantageous
Additional Requirements: Valid UK driving license with no more than 6 points. Flexibility for travel across Yorkshire. We support flexible working, typically 2 days in-office per week. The office is open Monday-Friday during working hours.
If you are passionate about customer experience and want to make a difference in the water sector, apply now with your CV and cover letter.
Recruitment Process: Closing date: 2nd June 2025. Yorkshire Water values diversity and encourages candidates from all backgrounds to apply. Pre-employment checks include a Basic Disclosure and possibly security vetting depending on the role. Kelda Group reserves the right to close the vacancy early.
Customer Experience Performance & Improvement Programme Manager in Bradford employer: CUPONING PULICIDAD S.L.
Yorkshire Water is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary package alongside comprehensive benefits such as private healthcare, an attractive pension scheme, and generous annual leave. With a supportive work culture that embraces flexibility and innovation, employees are empowered to drive meaningful change in customer experience while enjoying a balanced work-life dynamic in the vibrant Bradford area.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Performance & Improvement Programme Manager in Bradford
✨Tip Number 1
Familiarise yourself with the water industry and its current challenges. Understanding the specific issues Yorkshire Water faces will help you demonstrate your knowledge during interviews and show how you can contribute to improving customer experience.
✨Tip Number 2
Network with professionals in the water utility sector, especially those involved in customer experience roles. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into best practices.
✨Tip Number 3
Prepare to discuss your experience with project management methodologies like Prince2 or Agile. Be ready to provide examples of how you've successfully managed complex programmes and led teams to achieve significant improvements.
✨Tip Number 4
Highlight your analytical skills by preparing to discuss specific data-driven decisions you've made in previous roles. Show how your ability to analyse customer feedback and performance metrics can lead to actionable improvements in customer experience.
We think you need these skills to ace Customer Experience Performance & Improvement Programme Manager in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer experience management and programme delivery. Use keywords from the job description, such as 'change management', 'stakeholder management', and 'Agile methodologies' to catch the employer's attention.
Craft a Compelling Cover Letter:In your cover letter, express your passion for enhancing customer experiences in the water sector. Provide specific examples of how you've successfully managed complex programmes and led teams to achieve results.
Showcase Your Qualifications:Clearly list your project management qualifications, such as Prince2 or MSP, and any relevant experience in the water industry. Highlight your analytical skills and understanding of Six Sigma principles if applicable.
Proofread and Format:Before submitting your application, ensure that both your CV and cover letter are free from errors. Use a clean, professional format that is easy to read. This shows attention to detail, which is crucial for the role.
How to prepare for a job interview at CUPONING PULICIDAD S.L.
✨Understand the Company and Its Values
Before your interview, take some time to research Yorkshire Water and its commitment to customer experience. Familiarise yourself with their values and how they align with your own. This will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Project Management Skills
As a Customer Experience Performance & Improvement Programme Manager, you'll need to highlight your experience in managing complex programmes. Be prepared to discuss specific projects you've led, the methodologies you used (like Prince2 or Agile), and the outcomes achieved.
✨Prepare for Stakeholder Management Questions
Given the importance of stakeholder engagement in this role, think of examples where you've successfully managed diverse stakeholders. Be ready to explain your approach to communication and how you ensure everyone is aligned with project goals.
✨Demonstrate Analytical and Problem-Solving Abilities
The role requires strong analytical skills, so prepare to discuss how you've used data to drive improvements in customer experience. Think of specific instances where your problem-solving abilities made a significant impact on a project or initiative.
