Connections and Alteration Manager (Waste) in Bradford

Overview: Water Utility Company based in Yorkshire region of England.

Responsibilities:

• Accountable for end to end customer satisfaction and experience across the wastewater connections and alterations journey, ensuring timely, clear and proactive communication at every stage.
• Use customer insight, feedback and performance data to drive continuous service improvement and operational change.
• Lead, oversee and make decisions on all wastewater connection and alteration activities, safeguarding Yorkshire Water assets and the integrity of the wider network.
• Provide leadership and technical oversight on large, complex and high risk schemes, balancing customer needs with regulatory, safety and operational requirements.
• Ensure the team delivers high quality technical coaching, development and assurance so that all applications comply with Yorkshire Water standards and legislative obligations.
• Represent Yorkshire Water with customers, developers and key stakeholders, clearly articulating requirements, risks and appropriate solutions.
• Drive a culture of Performance Excellence aligned to Yorkshire Water’s Purpose, Customer Promise and Developer Services Customer Experience Strategy, including ownership of D MeX performance and targeted improvement actions.
• Maintain strong operational oversight, managing performance, workload and escalations to meet regulatory timescales, reduce customer harm and embed consistent, compliant processes.

What Skills & Qualifications You Will Need:

• Proven people leader with experience guiding technical teams and delivering sustained performance improvement.
• Demonstrated ability to embed customer centric behaviours in technical environments, using insight, feedback and performance data to drive service and operational improvement.
• Skilled in influencing, negotiation and communication, with confidence operating in a highly regulated, customer facing environment.
• Experienced in owning end to end customer journeys or service outcomes within complex operational settings, balancing compliance, commercial needs and customer satisfaction.
• Strong technical understanding of wastewater networks, including connections and alterations, with knowledge of sewer and water mains design and construction.
• Commercially aware, with the ability to make balanced decisions that protect assets while delivering positive, safe and efficient customer outcomes.

You Will Also Benefit From Having:

• Experience working within new development.
• Lean Six Sigma / Continuous Improvement experience.
• Strong IT skills.
• Previous experience in a commercially orientated and/or regulated environment.
• Experience of supporting and embedding organisational change.
• Experience of operating within a resource planning or demand-led environment.

Location & Work Type:

• Location: This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in summer 2026, so you’ll be based there in the future / Hybrid Working.
• Work type: Permanent. 37 hours per week, Monday to Friday.

Application & Clearances:

Closing date 13th February 2026. If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Note: Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.