IT Support Engineer in London

Team We are an award winning global consultancy and have been named Building\’s Engineering Consultant of the Year in 2024, 2022 and 2021. We are at the forefront of the industry, priding ourselves on our exemplary track record of designing innovative and sustainable projects.Sustainability runs through everything we do at Cundall, and our people are empowered to drive change and decarbonise the built environment. By the end of this decade, we have set ourselves an ambitious goal to only work on projects that meet our zero carbon design criteria, a commitment we have called our Zero Carbon Design 2030 goal. We need engineers who share this passion for sustainability and thrive in designing energy efficient buildings and communities.Role In line with the continuing growth of our business in the UK and internationally, we now wish to appoint an IT Support Engineer to join our diverse team in our London office to take responsibility for resolving user issues sent to the Service Desk and provide hands‐on support for IT issues arising in the region and international offices. The role includes providing first line support for all Cundall users, provision of remote support and administration and support of desktops, laptops and Microsoft Teams. This role may require frequent travel to our other Cundall offices.You will also act as a main point of contact for our external consultants and internal management and liaise as appropriate.Skills Bachelor\’s degree in computer science or IT with proven practical experience providing first/second line support.Experience working within a Professional Services Firm, be a problem‐solver and have experience of build and deployment via SCCM/MS Intune.Proven experience providing support with Microsoft Teams, Microsoft Windows Operating System, Servers, Cisco VPN, WLAN\’s, Newforma, MS Office, NAS, TCP/IP, DHCP and WNS.Experience in basic network troubleshooting, structured cabling and PC setup and remote‐control using TeamViewer and RDP.Demonstrable ability to navigate through an existing knowledge base to resolve a technical issue and add to said knowledge base, with exceptionally high standards when it comes to attention to detail and a pride for being organised, thorough and collaborative in your approach to tasks.Ability with network administration, command line scripts, debugging and fixing, and commissioning new hardware, with a customer service driven attitude and excellent communication skills that will enable you to engage with a range of stakeholders.Job Description Your career at CundallWe know that to be the best at what we do we need a diverse workforce underpinned by an inclusive culture. Creating environments where everyone can find joy doing their best work is also great for everyone. That\’s why we positively welcome applications from people of all backgrounds and identities, and encourage, support, and celebrate the diverse voices of our people.

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