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- Tasks: Provide hands-on IT support and resolve user issues in a dynamic consultancy environment.
- Company: Award-winning global consultancy focused on innovative and sustainable projects.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Join a passionate team driving sustainability and making a real impact in the built environment.
- Qualifications: Bachelor’s degree in IT or computer science with practical support experience.
- Other info: Diverse team with a commitment to inclusivity and career development.
The predicted salary is between 36000 - 60000 £ per year.
We are an award-winning global consultancy and have been named Building’s Engineering Consultant of the Year in 2024, 2022 and 2021. We are at the forefront of the industry, priding ourselves on our exemplary track record of designing innovative and sustainable projects. Sustainability runs through everything we do at Cundall, and our people are empowered to drive change and decarbonise the built environment. By the end of this decade, we have set ourselves an ambitious goal to only work on projects that meet our zero carbon design criteria, a commitment we have called our Zero Carbon Design 2030 goal. We need engineers who share this passion for sustainability and thrive in designing energy efficient buildings and communities.
In line with the continuing growth of our business in the UK and internationally, we now wish to appoint an IT Support Engineer to join our diverse team in our London office to take responsibility for resolving user issues sent to the Service Desk and provide hands-on support for IT issues arising in the region and international offices. The role includes providing first line support for all Cundall users, provision of remote support and administration and support of desktops, laptops and Microsoft Teams. This role may require frequent travel to our other Cundall offices. You will also act as a main point of contact for our external consultants and internal management and liaise as appropriate.
Skills
- Bachelor’s degree in computer science or IT with proven practical experience providing first/second line support.
- Experience working within a Professional Services Firm, be a problem-solver and have experience of build and deployment via SCCM/MS Intune.
- Proven experience providing support with Microsoft Teams, Microsoft Windows Operating System, Servers, Cisco VPN, WLAN's, Newforma, MS Office, NAS, TCP/IP, DHCP and WNS.
- Experience in basic network troubleshooting, structured cabling and PC setup and remote-control using TeamViewer and RDP.
- Demonstrable ability to navigate through an existing knowledge base to resolve a technical issue and add to said knowledge base, with exceptionally high standards when it comes to attention to detail and a pride for being organised, thorough and collaborative in your approach to tasks.
- Ability with network administration, command line scripts, debugging and fixing, and commissioning new hardware, with a customer service driven attitude and excellent communication skills that will enable you to engage with a range of stakeholders.
Your career at Cundall: We know that to be the best at what we do we need a diverse workforce underpinned by an inclusive culture. Creating environments where everyone can find joy doing their best work is also great for everyone. That’s why we positively welcome applications from people of all backgrounds and identities, and encourage, support, and celebrate the diverse voices of our people.
IT Support Engineer employer: Cundall
Contact Detail:
Cundall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Cundall on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of sustainability in IT. Show us how your passion aligns with our Zero Carbon Design goal – it’ll make you stand out!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills during interviews. Share specific examples of how you’ve tackled IT issues in the past, especially in a professional services environment.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft Teams, SCCM/MS Intune, and any relevant troubleshooting skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for sustainability and how it connects to your work in IT support. Let us know why you’re excited about joining Cundall and contributing to our Zero Carbon Design 2030 goal.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love problem-solvers, so share specific instances where you resolved user issues or improved processes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Cundall
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Teams, Windows OS, and network troubleshooting. Be ready to discuss your hands-on experience with tools like SCCM and MS Intune, as well as any specific projects you've worked on that showcase your problem-solving abilities.
✨Show Your Passion for Sustainability
Cundall is all about sustainability, so it’s crucial to demonstrate your commitment to energy-efficient solutions. Think of examples where you've contributed to sustainable practices in IT or how you can help the company achieve its Zero Carbon Design 2030 goal.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your troubleshooting skills. Practice articulating your thought process when resolving user issues, and be prepared to explain how you would handle specific IT challenges that may arise in a consultancy environment.
✨Engage with Your Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the company's approach to IT support, and how they integrate sustainability into their projects. This shows your interest and helps you gauge if Cundall is the right fit for you.
