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For Companies At a Glance
- Tasks: Provide user support, troubleshoot issues, and manage IT incidents.
- Company: Join Cundall, an award-winning international consultancy with a supportive culture.
- Benefits: Gain hands-on experience, study for qualifications, and enjoy a dynamic work environment.
- Why this job: Kickstart your IT career with real responsibilities and growth opportunities.
- Qualifications: Five GCSEs or A-levels, strong communication skills, and a willingness to learn.
- Other info: Diverse and inclusive workplace that values every voice.
The predicted salary is between 1039 - 1186 £ per month.
Cundall are an award-winning international multi-disciplinary consultancy, operating throughout the UK, Australia, Asia, MENA and Europe. As a medium-sized but truly international consultancy, we provide a wide range of challenging projects for our staff, while treating our students as individuals and giving them real responsibility at an early stage.
We are looking for a motivated and detail-oriented individual to join our team as an IT Apprentice. This role is ideal for someone new to the field who is eager to learn and develop their skills. As an IT Apprentice, you will play a key role as a Help Desk support engineer, with opportunities to progress into other areas of Desktop Management. Over time, you will build strong technical skills and can grow within the role.
The Role You’ll Play
- Provide excellent user support by delivering 1st and 2nd line assistance, including telephone support and hands-on help with users’ laptops.
- Offer effective, timely, and friendly support to walk-up users, and support new starters on their first day to ensure a smooth onboarding experience.
- Manage incidents and software issues by keeping support tickets up to date and escalating to the correct teams when necessary.
- Troubleshoot standard software applications and elevate issues as required to maintain service continuity.
- Set up and configure devices by building laptops, installing required software, and ensuring devices are secure and compliant before being issued to users.
- Prepare workstation environments, including desks, monitors, and docking stations, to provide users with fully operational setups.
- Maintain hardware, networks, and systems by diagnosing and resolving issues with laptops, monitors, keyboards, mice, and printers.
- Provide basic network support for Wi-Fi, VPN, and wired connections, maintain audio-visual systems in meeting rooms, and support MFA (Multi-Factor Authentication) setup and troubleshooting.
- Document processes and guidance by creating and updating IT documentation, FAQs, and user guides to support both users and the wider IT team.
As you develop your skills with us, you will also be granted day-release to study for the appropriate academic qualifications at The S&A Transform Group Ltd.
The Skills You’ll Bring
- Five GCSEs and/or A-levels, including Maths or Level 3 Apprenticeship or other relevant qualifications or experience.
- Strong organizational and administrative skills.
- Excellent communication and interpersonal skills.
- Attention to detail and ability to multitask.
- Willingness to learn and adapt to new tools and technologies.
Please only apply to one Early Careers role at Cundall at a time. Multiple applications will not be accepted and we will only consider you for one role.
We know that to be the best at what we do we need a diverse workforce underpinned by an inclusive culture. Creating environments where everyone can find joy doing their best work is also great for everyone. That’s why we positively welcome applications from people of all backgrounds and identities, and encourage, support, and celebrate the diverse voices of our people.
IT Apprentice employer: Cundall
Contact Detail:
Cundall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on common questions related to IT support and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for tech! Whether it’s through personal projects, volunteering, or online courses, demonstrate your eagerness to learn and grow in the IT field. This will make you stand out to employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities tailored just for you. Don’t miss out!
We think you need these skills to ace IT Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Apprentice role. Highlight any relevant coursework, projects, or tech skills you've got up your sleeve. We want to see how you fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and why you’re keen to join us at Cundall. Share a bit about your journey and what excites you about the IT field.
Show Off Your Communication Skills: Since this role involves helping users, it's crucial to demonstrate your communication skills in your application. Be clear and concise in your writing, and don’t forget to show your friendly side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows you’re serious about joining our awesome team!
How to prepare for a job interview at Cundall
✨Know Your Tech Basics
Brush up on your knowledge of common software applications and troubleshooting techniques. Being able to discuss how you would handle typical IT issues will show your enthusiasm and readiness for the role.
✨Show Off Your Communication Skills
As an IT Apprentice, you'll be helping users with their tech problems. Practice explaining technical concepts in simple terms. This will demonstrate your ability to communicate effectively, which is crucial for the role.
✨Prepare Questions to Ask
Think of insightful questions about the company culture, team dynamics, or the specific projects you might work on. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Demonstrate Your Willingness to Learn
Be ready to talk about your eagerness to learn new tools and technologies. Share examples of how you've adapted to new situations in the past, as this will highlight your potential for growth within the company.
