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- Tasks: Provide user support, troubleshoot issues, and manage IT incidents while learning on the job.
- Company: Join an award-winning international consultancy with a supportive culture.
- Benefits: Gain hands-on experience, study opportunities, and develop your tech skills.
- Why this job: Kickstart your IT career with real responsibilities and growth potential.
- Qualifications: Five GCSEs/A-levels or relevant experience; strong communication and organisational skills.
- Other info: Enjoy a dynamic environment with opportunities for personal and professional development.
The predicted salary is between 800 - 1400 £ per month.
Apprenticeship Provider: The S&A Transform Group Ltd. Cundall are an award-winning international multi-disciplinary consultancy, operating throughout the UK, Australia, Asia, MENA and Europe. As a medium-sized but truly international consultancy, we are big enough to provide a wide range of challenging projects for our staff, but still at a size where our students can be treated as individuals and given real responsibility at an early stage.
We are looking for a motivated and detail-oriented individual to join our team as an IT Apprentice. This role is ideal for someone new to the field who is eager to learn and develop their skills. As an IT Apprentice, you will play a key role as a Help Desk support engineer, with opportunities to progress into other areas of Desktop Management. Over time, you will build strong technical skills and can grow within the role.
The Role
- Provide excellent user support by delivering 1st and 2nd line assistance, including telephone support and hands-on help with users’ laptops.
- Offer effective, timely, and friendly support to walk-up users, and support new starters on their first day to ensure a smooth onboarding experience.
- Manage incidents and software issues by keeping support tickets up to date and escalating to the correct teams when necessary.
- Troubleshoot standard software applications and escalate issues as required to maintain service continuity.
- Set up and configure devices by building laptops, installing required software, and ensuring devices are secure and compliant before being issued to users.
- Prepare workstation environments, including desks, monitors, and docking stations, to provide users with fully operational setups.
- Maintain hardware, networks, and systems by diagnosing and resolving issues with laptops, monitors, keyboards, mice, and printers.
- Provide basic network support for Wi-Fi, VPN, and wired connections, maintain audio-visual systems in meeting rooms, and support MFA (Multi-Factor Authentication) setup and troubleshooting.
- Document processes and guidance by creating and updating IT documentation, FAQs, and user guides to support both users and the wider IT team.
As you develop your skills with us, you will also be granted day-release to study for the appropriate academic qualifications at The S&A Transform Group Ltd.
The Skills
- Five GCSEs and/or A-levels, including Maths or other relevant qualifications or experience.
- Strong organizational and administrative skills.
- Excellent communication and interpersonal skills.
- Attention to detail and ability to multitask.
- Willingness to learn and adapt to new tools and technologies.
IT Apprentice employer: Cundall Johnston & Partners LLP
Contact Detail:
Cundall Johnston & Partners LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at The S&A Transform Group Ltd. You never know who might give you a heads-up about an opportunity or even put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT support roles. Think about your past experiences and how they relate to the skills they're looking for. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your passion for tech! When you get the chance, share your personal projects or any relevant experience you've had. Whether it's building a PC or troubleshooting for friends, let them see your enthusiasm and willingness to learn.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at The S&A Transform Group Ltd. Good luck!
We think you need these skills to ace IT Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Apprentice role. Highlight any relevant coursework, projects, or tech skills you've got. We want to see how you fit into our team!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you're excited about the IT Apprentice position and what you can bring to the table. Keep it friendly and professional – we love a bit of personality!
Show Off Your Communication Skills: Since this role involves helping users, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos – attention to detail matters to us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Cundall Johnston & Partners LLP
✨Know Your Tech Basics
Brush up on your basic IT knowledge before the interview. Familiarise yourself with common software applications and troubleshooting techniques, as you might be asked to demonstrate your understanding of these during the conversation.
✨Show Your Enthusiasm to Learn
Make sure to express your eagerness to learn and grow in the role. The company is looking for someone who is motivated and detail-oriented, so share examples of how you've taken initiative in the past or how you're excited about developing new skills.
✨Prepare for Scenario Questions
Think about potential scenarios you might face as an IT Apprentice, like handling a support ticket or assisting a new starter. Prepare your responses to show how you would approach these situations, highlighting your problem-solving skills and customer service attitude.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or opportunities for further training. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
