Food & Beverage Services Manager in Southampton

Protect standards. Drive compliance. Support exceptional guest experiences. We are seeking an experienced F&B Services Manager to play a vital role in maintaining the highest standards of food safety, hygiene, and operational compliance onboard.

The role exists to provide direct operational and policy support to the Food & Beverage Manager, ensuring the smooth, compliant, and timely delivery of daily F&B operations. Acting as a key point of coordination, the role works closely on a daily basis with the Senior Maître d’, Bars Manager, Executive Chef, and Inventory Manager to ensure effective deployment, adherence to company Policies & Procedures, and rapid resolution of operational issues. A strong emphasis is placed on problem-solving, consistency, and timely decision‑making to maintain service standards, operational efficiency, and guest satisfaction across all F&B outlets.

In addition, you will support the operational delivery of the Food & Beverage department, overseeing back-of-house crockery management, technical maintenance coordination, Integrated Pest management, and asset management, while providing guidance, training and operational support where required.

What You’ll Be Doing

• Work closely with the Food & Beverage Manager to support all F&B departments in delivering an efficient and effective daily operation, ensuring consistently high levels of service across all outlets.
• Ensure company standards and Policies & Procedures are applied consistently throughout the department, providing guidance, oversight, and timely intervention where required.
• Deputise for the F&B Manager as required, supporting decision‑making, operational continuity, and issue resolution.
• Lead the ship’s Integrated Pest Management (IPM) programme, hygiene inspections, and ongoing compliance with company standards, Port Health, sanitation, and food safety requirements.
• Act as the central point of contact for Public Health, Port Health, and Food Safety, coordinating audits, reporting, training, follow‑up actions, and timely closure of corrective actions.
• Provide hands‑on operational support across F&B, including oversight of crew and officers’ mess rooms, crockery control, equipment condition, and coordination of technical visits and maintenance.
• Support daily F&B operations and events through effective deployment, ILO compliance, menu and programme checks, meetings, and close cross‑department collaboration with Restaurants, Bars, Galley, and Inventory.
• Monitor and analyse guest feedback, CSQ scores, revenue performance, and complaints, working closely with F&B leadership and Customer Services to resolve issues promptly and drive continuous improvement.

What We’re Looking For

• Proven experience within high‑volume, 4‑star or above hotel, cruise, or restaurant & bars operations, supporting complex multi‑outlet environments.
• Strong working knowledge of Food Safety, HACP, and regulatory compliance, with the ability to apply Policies & Procedures consistently in daily operations.
• Sound understanding of USPH standards, with experience supporting compliance, inspections, and corrective actions.
• Demonstrated ability to support, coordinate, and influence multi‑disciplinary teams, working closely with senior operational leaders (e.g. Restaurants, Bars, Galley, Inventory).
• Experience managing or overseeing teams of 10+, with a focus on deployment, efficiency, and operational continuity.
• Proven strength in problem resolution, able to assess issues quickly, implement practical solutions, and escalate appropriately to ensure timely outcomes.
• Working knowledge of pest control operations and preventative measures within food and beverage environments.
• Strong organisational skills with the ability to prioritise, monitor trends, and ensure follow‑through on actions, feedback, and compliance requirements.

Why Join Cunard

• Flights paid for, from the main airport in your home country to your ship.
• Company role training and additional training for ‘new to sea’.
• Crew gym, fitness classes and sports courts.
• Free crew bikes to explore amazing destinations.
• Free WhatsApp text messages, plus flexible paid internet packages.
• Lifelong friendships.
• Discounted crew shore experiences.
• Meals and free beverage stations.
• Inclusive culture so everyone feels valued and that they belong.
• Medical services on board.

During the recruitment and onboarding process we may not be able to offer an exact start date, but as soon as we can, we will let you know and make sure you have plenty of notice and support to get ready for your adventure with us. We are working hard to build a flexible and inclusive culture. As part of our culture difference is valued and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership and pregnancy & maternity.

At Cunard, we collaborate with a variety of reputable agencies who will never ask you to pay a hiring fee or any other associated monies in order to submit an application to us. All applications are reviewed against the same criteria and using an agency will not increase your chances of being successful. Before starting an assignment with Carnival UK (P&O Cruises & Cunard), it may be necessary for you to obtain essential compliance documents or undertake training, initially at your cost. A number of these costs are refundable after your first assignment has begun; for further information, please speak to your recruitment contact.