At a Glance
- Tasks: Deliver exceptional customer service and manage the entire order lifecycle.
- Company: Join a leading company in Supply Chain Planning based in Wellingborough.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for continuous improvement and professional development.
- Why this job: Make a real impact by enhancing customer satisfaction and operational efficiency.
- Qualifications: High school diploma or equivalent; experience in customer order management preferred.
The predicted salary is between 27000 - 33000 £ per year.
Description
We are looking for a talented Customer Order Management Representative - Level II to join our team specializing in Supply Chain Planning in Wellingborough, Northamptonshire, United Kingdom.
In this role, you will make an impact in the following ways
- Deliver an exceptional customer experience by acting as the primary point of contact for assigned accounts, ensuring clear communication and support throughout the entire order lifecycle.
- Drive on-time order fulfillment by coordinating with customers, distribution centers, manufacturing plants, and cross-functional teams to meet agreed delivery commitments.
- Resolve complex customer inquiries and escalations through detailed analysis, strong system knowledge, and effective problem-solving, while maintaining compliance with service level expectations.
- Ensure accuracy and compliance by maintaining detailed records, managing export and shipping documentation, and adhering to company policies and legislative requirements.
- Strengthen customer relationships by proactively communicating order updates, managing expectations, and providing timely, informative responses to inquiries and concerns.
- Support quality and operational excellence by collaborating with customers and internal stakeholders to address quality issues and facilitate the resolution of non-conformance claims.
- Contribute to business performance by preparing insightful reports, monitoring order management metrics, and supporting departmental goals that enhance customer satisfaction and operational efficiency.
- Lead and participate in continuous improvement initiatives that streamline processes, improve service delivery, and strengthen the overall effectiveness of the Customer Order Management function.
Responsibilities
To be successful in this role you will need the following
- Build strong customer relationships by providing proactive support, clear communication, and customer-focused solutions throughout every stage of the order lifecycle.
- Develop a thorough understanding of the end-to-end order lifecycle, including key processes, terminology, and cross-functional collaboration required to deliver a seamless customer experience.
- Maintain proficiency in order management systems to accurately process orders, manage modifications, and resolve customer queries in a timely and efficient manner.
- Demonstrate strong problem-solving and attention to detail by identifying and resolving order exceptions, ensuring customer requirements are met while maintaining accuracy, compliance, and service excellence.
Qualifications
Education/ Experience
- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
- College or equivalent degree preferred. SAP experience or knowledge preferred.
- Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.
- This position may require licensing for compliance with export controls or sanctions regulations.
Customer Order Management Representative - Level II - OFFC in Wellingborough employer: Cummins
Cummins is an excellent employer, offering a dynamic work environment at our UK Logistics Centre in Daventry, where teamwork and innovation thrive. With a strong focus on employee development, we provide ample opportunities for growth and continuous improvement, alongside a flexible on-site schedule that promotes work-life balance. Join us to be part of a culture that values compliance, collaboration, and the success of every team member.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Order Management Representative - Level II - OFFC in Wellingborough
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at Cummins, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Customer Order Management Representative - Level II - OFFC.
We think you need these skills to ace Customer Order Management Representative - Level II - OFFC in Wellingborough
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at Cummins. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research Cummins and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at Cummins
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at Cummins.
✨Research Specific Challenges Faced by Cummins
Look into any unique supply chain challenges Cummins might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
