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For Companies At a Glance
- Tasks: Manage customer orders and ensure timely fulfilment while providing exceptional support.
- Company: Join a leading company in the automotive industry with a focus on innovation.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Make a real impact by enhancing customer satisfaction and streamlining processes.
- Qualifications: Ideal for those with strong communication skills and a customer-centric mindset.
- Other info: Opportunities for growth and continuous learning in a dynamic team.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are looking for a talented Customer Order Management Specialist to join our European Aftermarket team, specialising in Supply Chain Planning for our Cummins Drivetrain & Braking Systems in Redditch, United Kingdom. In this role, you will make an impact in the following ways:
- Driving seamless end‑to‑end order execution by managing the full order life cycle to ensure accurate, timely fulfilment for assigned customer accounts.
- Serving as a trusted single point of contact for customers, resolving order processing, scheduling, and shipping queries with clarity and confidence.
- Providing consultative guidance on lead times, availability, policies, and minor technical questions to help customers make informed decisions.
- Managing escalations to closure by taking ownership of issues, coordinating with internal teams, and ensuring a positive customer experience.
- Demonstrating exceptional customer support through empathy, professionalism, and proactive communication at every stage of the order life cycle.
- Collaborating cross‑functionally with production, planning, materials, sales, warehouse, and logistics teams to maintain accurate order flow and support financial targets.
- Enhancing departmental processes by documenting best practices, improving communication standards, and contributing to a more proactive, customer‑centric operation.
- Supporting continuous improvement initiatives by identifying opportunities, participating in projects, and contributing insights that elevate service quality.
To be successful in this role, you will need the following:
- Strong communication skills to deliver clear, audience‑appropriate information across multiple channels.
- Customer‑centric mindset with the ability to build relationships, understand needs, and provide solutions that enhance satisfaction.
- Ability to manage complexity by navigating high‑volume information, resolving contradictions, and making sound decisions under pressure.
- Commitment to self‑development through continuous learning, feedback, and skill‑building to stay effective and adaptable.
Qualifications:
- College, university, or equivalent degree required.
- 0–2 years in customer order management, customer-facing roles, supply chain/logistics, or international trade preferred.
- This position may require licensing for compliance with export controls or sanctions regulations.
Customer Order Management Specialist in Redditch employer: Cummins
Contact Detail:
Cummins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Order Management Specialist in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer order management. Think about how you would handle specific situations, as this role is all about problem-solving and communication.
✨Tip Number 3
Showcase your customer-centric mindset! During interviews, share examples of how you've built relationships and resolved issues in previous roles. This will highlight your fit for the position and impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Customer Order Management Specialist in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Order Management Specialist. Highlight any relevant experience in order management, customer service, or supply chain planning. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention specific examples that showcase your customer-centric mindset and problem-solving abilities.
Showcase Your Communication Skills: Since strong communication is key for this position, make sure your application reflects that. Use clear and concise language, and don’t shy away from demonstrating your ability to convey complex information simply. We love a good communicator!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Cummins
✨Know Your Stuff
Before the interview, dive deep into the company’s values and the specifics of the Customer Order Management role. Familiarise yourself with supply chain concepts and be ready to discuss how you can drive seamless order execution.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that highlight your ability to convey information clearly. Think about times when you resolved customer queries or collaborated with teams to enhance order fulfilment.
✨Demonstrate a Customer-Centric Mindset
Be ready to share experiences where you’ve put customers first. Discuss how you’ve built relationships and provided solutions that improved customer satisfaction, as this will resonate well with the interviewers.
✨Emphasise Continuous Learning
Talk about your commitment to self-development. Share any relevant courses or training you've undertaken, and express your eagerness to learn and adapt in a fast-paced environment, which is crucial for success in this role.
