At a Glance
- Tasks: Be the go-to person for customers, ensuring top-notch service and support.
- Company: Join a leading Power GenService Operations team in Leeds.
- Benefits: Competitive pay, career growth, and a supportive work environment.
- Other info: Dynamic role with opportunities to collaborate across teams and improve service delivery.
- Why this job: Make a real difference by enhancing customer relationships and satisfaction.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 23850 - 29150 £ per year.
We are looking for a talented Service Administrator to join our team specializing in Service for our Power Gen Service Operations Admin Department in Leeds, United Kingdom. In this role, you will make an impact in the following ways:
- Serve as the first point of contact for customers, creating a positive and professional experience that strengthens customer relationships and trust in the branch.
- Deliver high-quality customer service by responding promptly to customer inquiries, concerns, and service requests both in person and over the phone.
- Assess customer needs effectively and gather accurate information to ensure the right solutions and services are provided.
- Create and process work orders accurately within company systems, supporting efficient service delivery and minimizing delays.
- Provide timely updates on job progress and service status, keeping customers informed and improving overall satisfaction.
- Build and maintain strong relationships with key customers, contributing to customer retention and long-term business growth.
- Support branch revenue growth by identifying customer needs and promoting relevant products and services where appropriate.
- Collaborate closely with internal teams to ensure seamless communication, efficient operations, and a consistently positive customer experience.
To be successful in this role you will need the following:
- Strong service coordination and planning skills to effectively manage preventative maintenance, inspections, and reactive repair activities while ensuring contractual response times and customer expectations are consistently met.
- Customer relationship and communication expertise to serve as the primary point of contact for Cost by Hour and Gas Generator customers, providing proactive updates, managing expectations, and maintaining high levels of customer satisfaction.
- Commercial and operational awareness to support effective service delivery, monitor contract performance, track KPIs and SLAs, and identify opportunities to improve asset performance and contract profitability.
- Collaboration and stakeholder management skills to work closely with Sales, Service Operations, Technical Support, and other internal teams to coordinate service delivery, support contract renewals, and identify additional service opportunities.
- A strong commitment to Health, Safety, and Environmental (HSE) standards by proactively identifying risks, supporting safety initiatives, completing required safety observations, and ensuring all service activities comply with Cummins safety policies and procedures.
Education/Experience:
- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
- Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
- SAP experience or knowledge preferred.
Service Administrator - Level III in Leeds employer: Cummins
Cummins is an excellent employer, offering a dynamic work environment at our UK Logistics Centre in Daventry, where teamwork and innovation thrive. With a strong focus on employee development, we provide ample opportunities for growth and continuous improvement, alongside a flexible on-site schedule that promotes work-life balance. Join us to be part of a culture that values compliance, collaboration, and the success of every team member.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator - Level III in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cummins. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cummins before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Administrator - Level III in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cummins:Your cover letter is your chance to shine! Tell us why you want to work at Cummins specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cummins!
How to prepare for a job interview at Cummins
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
