We are looking for a talented Customer Order Management (COM) Administrator to join our COM team in Daventry, United Kingdom.
This is 37.5 hours a week, on-site contract hours Monday to Thursday 9.00am to 3.00pm, Friday 9.00am to 1.00pm, flexibility will be required around these. (60% on-site minimum per week with support when needed for customer visits).
In this role, you'll make an impact in the following ways:
- Provide administrative support to the Supply Chain Planning team, ensuring accurate and timely completion of operational activities.
- Gather, compile, verify, and maintain data within reports, spreadsheets, presentations, and business systems.
- Coordinate and organise customer visits, including visa invitation letters, customer requirements, and liaison with key stakeholders such as Reception, Gatehouse, Leadership teams, and Plant Tour hosts.
- Support the planning and delivery of large-scale customer "fly-in" events, including coordinating complex agendas and logistics.
- Assist with KPI tracking, reporting, and analysis to support business performance and supply chain objectives.
- Support Production Scheduling and wider operational teams by responding to escalations and providing administrative assistance as required.
- Coordinate meetings, conference calls, visitor arrangements, and communications with internal and external stakeholders.
- Participate in continuous improvement activities, maintaining departmental processes and procedures while acting as a resource for colleagues when needed.
Responsibilities
To be successful in this role, you will need the following:
- Strong organisational and planning skills with the ability to manage multiple priorities and deadlines.
- Excellent communication and stakeholder management skills, with a customer-focused approach.
- Ability to analyse and interpret data, produce reports, and communicate insights effectively.
- Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Outlook, with strong attention to detail.
Qualifications
Education / Experience:
- Previous experience in an administrative, business support, supply chain, operations, or customer-facing environment.
- Experience coordinating meetings, events, customer visits, or business administration activities is preferred.
- Experience working with data, reporting, KPIs, and spreadsheet-based analysis would be advantageous.
- Demonstrated ability to work effectively in a fast-paced environment while maintaining accuracy and professionalism.
The compensation for this role is aligned with a local bargained or unionised agreement.
Customer Order Management (COM) Administrator in Daventry employer: Cummins
Cummins is an excellent employer for aspiring Sales and Marketing professionals, offering a supportive apprenticeship programme in Darlington, UK. With a focus on employee growth, you will gain invaluable skills and experience within a major global organisation, while enjoying a collaborative work culture that champions continuous improvement and customer engagement. The opportunity to study at Darlington College alongside hands-on experience ensures a well-rounded foundation for your future career.
