At a Glance
- Tasks: Provide top-notch admin support and handle customer requests with a smile.
- Company: Thriving Blackburn-based company with a focus on spares and service.
- Benefits: Competitive pay, supportive team, and opportunities for growth.
- Other info: Fast-paced environment with plenty of chances to learn and develop.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Strong communication skills and a proactive attitude.
The predicted salary is between 28800 - 43200 £ per year.
Blackburn | £25,674 + benefits | In Office Role
Are you organised, detail-focused and experienced in processing customer orders? Do you enjoy working in a busy environment where accuracy and customer service are equally important?
We’re working with a successful and growing Lancashire-based business that supplies specialist equipment to trade customers across the UK. As part of continued growth, they’re looking to appoint a Sales Order Processor to join their busy sales support team at their Blackburn headquarters.
The Role
As Sales Order Processor, you’ll manage customer orders from receipt through to completion, ensuring all information is entered accurately and orders are progressed efficiently.
Your responsibilities will include:
- Processing customer orders received by telephone, email and online
- Accurately entering sales orders onto the company ERP system
- Checking product availability and confirming lead times with customers
- Preparing and sending quotations where required
- Keeping customers updated on order status, stock availability and delivery schedules
- Maintaining accurate customer and order records
- Processing order amendments, cancellations and returns
- Assisting with pricing enquiries and product information requests
- Handling customer complaints professionally and escalating where appropriate
About You
You’ll ideally have previous experience within order processing, sales administration, customer service or internal sales, and be comfortable working with systems and managing multiple orders and enquiries at once.
You’ll also bring:
- Excellent attention to detail and a high level of accuracy
- Strong communication and customer service skills
- Good organisation and time management
- The ability to prioritise work and meet deadlines
- Good IT skills, particularly Microsoft Office and Outlook
- The ability to work confidently both independently and as part of a team
- A proactive approach to resolving customer queries and problems
Experience within wholesale, distribution, logistics or a related environment would be advantageous, as would previous experience using an ERP or CRM system.
Knowledge of Microsoft Dynamics NAV (Navision) would also be beneficial, although full training can be provided.
What’s on Offer?
- £25,674 salary
- 30 days’ holiday in your first year, inclusive of statutory holidays
- Holiday entitlement increases to 33 days inclusive of statutory holidays after 12 months, with a further 1 day added for every 5 years of service
- Your birthday off as an additional paid day of leave
- Company pension scheme – initially 4% employer contribution, increasing with length of service (9% total scheme, made up of 4% employer and 5% employee contributions)
- Private medical insurance following successful completion of probation, subject to renewal – currently provided through AXA PPP with medical history disregarded
- JD Sports staff discount card following successful completion of probation
- Free parking
- Relaxed dress code – casual but business appropriate
- Regular social and staff events
#J-18808-Ljbffr
Sales Administrator in Blackburn employer: Cummins Mellor
Join our vibrant outdoor education centre in Broughton-In-Furness, where we prioritise a supportive work culture and the well-being of our staff. As a Cook, you'll enjoy competitive pay, flexible hours, and the opportunity to contribute to meaningful experiences for our guests while honing your culinary skills in a picturesque setting. We believe in fostering employee growth and providing a rewarding environment that values teamwork and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Blackburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cummins Mellor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cummins Mellor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Administrator in Blackburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cummins Mellor:Your cover letter is your chance to shine! Tell us why you want to work at Cummins Mellor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cummins Mellor!
How to prepare for a job interview at Cummins Mellor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
