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- Tasks: Provide 1st & 2nd line IT support and manage helpdesk calls.
- Company: Family-run wholesaler with a passion for growth and innovation.
- Benefits: Competitive salary, 25 days holiday, onsite gym, and health plan.
- Why this job: Join a dynamic team and enhance your tech skills while making a difference.
- Qualifications: Good problem-solving skills and familiarity with IT systems.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
We are a market leading, family run wholesaler/manufacturer supplying specialist retailers, contractors and interior designers with window furnishing products, both off the shelf and made to measure. Our business has grown year on year, we have a passion to continue growing the business and re-invest profits into refreshing our product range and improving infrastructure.
The Role:
- To provide 1st & 2nd line support to users for all PC hardware, software and associated peripherals. This includes escalating internally or redirecting support requests to the software/hardware supplier where necessary.
- To manage and resolve support calls on the IT Helpdesk and document their outcome to facilitate the resolution of common queries, including pro-actively providing information to users on the progress of outstanding support calls and ensuring messages are passed on to the relevant people.
- Maintaining the IT Departments technical documentation, guidelines and procedures to ensure they are up to date.
- To deploy and maintain PCs and associated peripherals including the redeployment of existing equipment to agreed standards, by performing upgrades, new installations and carrying out routine procedures.
- To create user accounts for new starters on AD, Email systems and ERP systems.
- Complete daily checklist to identify any issues early. Any issues discovered need to be resolved as per SLA's.
- To install and configure operating systems and other software to agreed standards.
- Assist in the compilation and maintenance of an accurate inventory of hardware and software.
About You:
- Good analytical and problem-solving skills.
- Ability to manage own workload and prioritise jobs appropriately.
- Ability to research unfamiliar topics and to keep knowledge up to date with current technology.
- Ability to handle confidential information.
- Good communication skills, even when under pressure.
- Attention to detail.
- Ability to follow established IT policies and procedures.
- Willingness to develop role as business grows.
A recent working knowledge will be required of:
- Microsoft Windows Server.
- Active Directory.
- Office 365.
- Microsoft Windows 11/10.
- iOS.
- PC/laptop hardware.
- Multifunction, plotter, laser and label printers.
- Server/storage hardware.
- Virtualisation technology.
- LAN, WAN and VPN hardware.
- IP Telephony.
What's in it for you?
- £28,000 - £30,000
- 25 days holidays plus bank holidays
- Monday - Friday 08.30am - 5pm
- Free on site parking
- Pension scheme
- Cycle to scheme work, gym onsite
- Hardship fund
- Simply Health Plan - which gives costs towards opticians, dentist, physiotherapy etc.
If you're looking for some more information, then please give us a call.
Speak to Amy Hutcheson, Principal Consultant
T: 01254 311477
E: amy@cumminsmellor.co.uk
IT Support Technician in Preston employer: Cummins Mellor
Contact Detail:
Cummins Mellor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. We recommend setting up mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to share it. Demonstrating your technical abilities can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace IT Support Technician in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Technician role. Highlight your knowledge of Microsoft Windows Server, Active Directory, and any relevant hardware experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your problem-solving skills can benefit us. Keep it friendly and professional, just like we are!
Show Off Your Communication Skills: Since good communication is key in this role, make sure your application showcases your ability to convey information clearly. Whether it's in your CV or cover letter, let us see how you handle pressure with ease!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cummins Mellor
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows Server, Active Directory, and Office 365. Be ready to discuss how you've used these technologies in past roles or projects, as this will show your practical experience and understanding.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled IT issues in the past. Think about specific problems you faced, the steps you took to resolve them, and the outcomes. This will demonstrate your analytical skills and ability to handle pressure.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. During the interview, focus on clear communication, especially when discussing how you would assist users with their IT queries. Good communication is key in this role, so show them you can do it well!
✨Be Ready to Discuss Your Workload Management
Think about how you prioritise tasks and manage your time effectively. Be prepared to share strategies you use to stay organised, especially when dealing with multiple support calls. This will highlight your ability to handle the demands of the job.
