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For Companies At a Glance
- Tasks: Lead and mentor a dynamic customer support team to deliver exceptional service.
- Company: Join a forward-thinking company dedicated to client satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in customer service and strong leadership abilities.
- Other info: Exciting environment with potential for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Customer Service Team Leader to help lead our customer support team and deliver outstanding service to our existing clients. This is a hands-on role where you will support the customer service team day to day, drive client retention, and help improve service quality, performance, and engagement across the team.
What's involved?
- Supporting, mentoring, and developing Customer Support Agents.
Customer Service Team Leader employer: Cummins Mellor
Contact Detail:
Cummins Mellor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent achievements. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Team Leader, you'll need to convey ideas clearly and motivate your team. Try role-playing common scenarios with friends or family to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about helping clients and improving their experience with us.
Highlight Your Leadership Skills: As a Customer Service Team Leader, you'll be guiding others. Make sure to showcase any previous experience in mentoring or leading teams. We love to see examples of how you've inspired others to achieve great results.
Be Specific About Your Achievements: Use concrete examples to demonstrate your impact in previous roles. Whether it’s improving service quality or driving client retention, we want to know how you made a difference and what results you achieved.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Cummins Mellor
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Team Leader. Familiarise yourself with the key skills required, such as mentoring and developing team members, and think about how your experience aligns with these expectations.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've successfully led a team in the past. Highlight instances where you've driven client retention or improved service quality, as this will demonstrate your capability to excel in the role.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with your interviewers. Ask them about their current challenges in customer service and share your thoughts on potential solutions. This shows that you're proactive and genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to handle difficult customers or improve team performance, and be ready to explain your thought process and the outcomes.
