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- Tasks: Support clients with their enquiries and ensure a smooth journey throughout their case.
- Company: A growing legal services organisation that values people and communication.
- Benefits: Full-time role with career growth, professional environment, and supportive team.
- Other info: Join a dynamic team where your contributions truly matter.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
Location: Blackburn
Full-Time | Permanent
Join a Business That Puts People First
Are you passionate about delivering outstanding customer service and making a real difference in people's lives? We're currently recruiting for a proactive and empathetic Customer Service Advisor to join a well-established and growing legal services organisation. This is a fantastic opportunity to build a rewarding career within a professional environment, where your communication skills and attention to detail will have a direct impact on client outcomes.
The Role: What You'll Be Doing
- As a Customer Service Advisor, you'll act as the key point of contact for clients, supporting them throughout their journey with professionalism and care.
- Manage a high volume of client enquiries via phone and email, ensuring prompt and professional responses.
- Maintain and update accurate case files, keeping all information current and accessible.
- Clearly explain case updates and processes in a simple, client-friendly manner.
- Liaise with internal legal teams to communicate client needs and support positive outcomes.
- Balance multiple cases and prioritise tasks effectively based on urgency.
- Accurately document all client interactions and ensure timely follow-up.
- Handle client concerns with a calm, solutions-focused approach.
- Provide administrative support including...
Customer Service Representative employer: Cummins Mellor
Contact Detail:
Cummins Mellor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the legal services field. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their approach to customer service. We want you to show them that you’re not just another candidate, but someone who truly aligns with their mission.
✨Tip Number 3
Practice your communication skills! As a Customer Service Advisor, you'll need to convey information clearly and empathetically. Role-play common scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about making a difference in people's lives, so share any relevant experiences that highlight your passion.
Tailor Your Application: Make sure to customise your application to fit the role of Customer Service Advisor. Use keywords from the job description and demonstrate how your skills align with what we're looking for. This shows us you're serious about joining our team!
Be Clear and Concise: We appreciate clarity! When detailing your experiences, keep it straightforward and to the point. Highlight your communication skills and attention to detail, as these are crucial for the role. Remember, less is often more!
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we see your application and can get back to you quickly. We can't wait to hear from you!
How to prepare for a job interview at Cummins Mellor
✨Know the Company Inside Out
Before your interview, take some time to research the legal services organisation. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. Prepare examples from your past experiences where you successfully handled client inquiries or resolved issues. Practising clear and concise explanations will demonstrate your ability to communicate effectively with clients.
✨Demonstrate Empathy and Problem-Solving
Think of scenarios where you had to deal with difficult customers or complex situations. Be ready to discuss how you approached these challenges with empathy and a solutions-focused mindset. This will highlight your suitability for a role that requires a calm and caring approach.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or what success looks like in this role. This shows you're engaged and serious about making a positive impact.