?? Blackburn ?? Full-time | Permanent | Were looking for a Collections Administrator to join a growing team within an established financial services business. This is a great opportunity for someone with strong administration experience who thrives in a fast-paced environment and is confident dealing with customers and managing arrears. Key Responsibilities Handle inbound and outbound calls with customers, brokers, agents and solicitors. Manage customer arrears, including failed Direct Debits and repossession cases. Maintain the live arrears list, ensuring action is taken and escalated appropriately. Process credit and debit card payments. Issue statements, legal notices and relevant correspondence. Investigate customers and assets using available online tools. Manage forbearance requests and business administration/liquidation cases. Escalate cases to agents or solicitors where appropriate. Ensure all activity complies with data protection, money laundering and company guidelines. Support the training of new team members where required. Skills
Collections Administrator employer: Cummins Mellor
Join a dynamic financial services team in Blackburn as a Collections Administrator, where your administrative skills will be valued in a supportive and fast-paced environment. Enjoy a competitive salary, generous holiday allowance, and opportunities for professional development, all while working in a purpose-built office with free parking. Our culture promotes resilience and a positive attitude, ensuring you thrive while making a meaningful impact on customer relationships.
