At a Glance
- Tasks: Assist customers via phone and email, resolving queries and ensuring excellent service.
- Company: Fast-growing construction and landscaping supply business with a supportive culture.
- Benefits: Competitive salary, career progression, pension scheme, and 28 days holiday.
- Other info: Opportunity for personal growth in a stable, expanding company.
- Why this job: Join a new customer service team and make a real impact in a dynamic environment.
- Qualifications: Previous customer service experience preferred; strong communication and organisational skills.
The predicted salary is between 23000 - 27000 € per year.
Chorley Full-time | Permanent Fast‑Growing Construction & Landscaping Supply Business | Customer Service Role | Career Progression
Are you a confident and organised individual who enjoys helping customers and working in a fast‑paced environment? We’re recruiting for a Customer Service Advisor to join a rapidly growing business operating within the construction, landscaping, forestry, and garden equipment sector. The company supplies around 4,000 products across both B2B and B2C markets through its website, trade counter, eBay, and Amazon platforms. Due to continued growth, they are now building a dedicated customer service function making this a fantastic opportunity to join at an early stage and grow with the team. This is a great role for someone who enjoys speaking to customers, solving problems, and delivering excellent service in a busy but supportive environment.
What You’ll Be Doing
- Handling customer enquiries via phone and email
- Providing updates on orders, deliveries, and account queries
- Resolving customer issues quickly and professionally
- Using CRM systems to log and manage customer interactions
- Liaising with internal teams to ensure smooth order processing
- Delivering a high level of customer service at all times
This role is approximately: 60–70% phone‑based customer service, remaining activity via email communication.
What We’re Looking For
- Previous customer service experience (preferred)
- Strong communication skills, both written and verbal
- Confident speaking with customers over the phone
- Comfortable working in a small, fast‑growing team environment
- Good attention to detail and organisational skills
- Basic IT skills and ability to use systems/CRM
- A positive, proactive attitude with willingness to learn
This is a brand‑new customer service function, so personality, attitude, and reliability are key.
What’s In It For You
- £23,000 – £27,000 salary depending on experience
- Genuine career progression as the department grows
- Company pension scheme
- Supportive training and development
- 28 days holiday including bank holidays
- On‑site parking
- Opportunity to help shape a new customer service function within the business
- Long‑term stability within a growing company
Hours – Monday to Friday, 8:30am – 5:00pm.
Customer Service Advisor in Chorley employer: Cummins Mellor
Join a dynamic and rapidly expanding construction and landscaping supply business in Chorley as a Customer Service Advisor, where you will be part of a supportive team dedicated to delivering exceptional service. With genuine opportunities for career progression, a competitive salary, and a comprehensive benefits package including a pension scheme and generous holiday allowance, this role offers a unique chance to shape a new customer service function while enjoying long-term stability in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Chorley
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is heavily phone-based, try role-playing with a friend or family member. Focus on being clear, friendly, and confident when handling customer queries.
✨Tip Number 3
Be proactive during your interview! Think of examples from your past experiences where you've solved problems or provided excellent customer service. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Chorley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer service experience and your ability to communicate effectively, as these are key for us.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re excited about joining our fast-growing team. Don’t forget to mention your proactive attitude and willingness to learn!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved customer issues in the past. We love candidates who can think on their feet and deliver excellent service, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Cummins Mellor
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, values, and the markets they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer enquiries or resolved issues. Highlight your communication skills and how you maintained a positive attitude, even in challenging situations.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that demonstrate your enthusiasm for the role. Inquire about the team dynamics, training opportunities, or how success is measured in the customer service function. This shows you're thinking about your future with the company.
