At a Glance
- Tasks: Build strong relationships with customers while managing accounts and ensuring timely payments.
- Company: Friendly and supportive team in a dynamic office environment.
- Benefits: Salary up to £30,000, flexible hours, relaxed dress code, and social events.
- Other info: Enjoy a varied role with opportunities for personal growth and a close-knit team atmosphere.
- Why this job: Make a real impact by being the go-to contact for customers and supporting the team.
- Qualifications: Experience in finance or customer service, great communication skills, and proficiency in Microsoft Office.
The predicted salary is between 27000 - 33000 £ per year.
Blackpool | Up to £30,000 DOE | Full Time |
Love building relationships as much as keeping things organised?
This isn't your typical credit control role.
We're looking for someone who enjoys getting to know customers, building strong relationships and finding solutions.
Yes, you'll be responsible for ensuring invoices are paid on time, but it's about far more than simply chasing outstanding payments.
It's about becoming a trusted point of contact who customers enjoy dealing with.
Working as part of a friendly and supportive team, you'll take ownership of customer accounts while providing wider administrative support across the business.
If you're someone who enjoys variety, takes pride in delivering great customer service and likes making a real difference, we'd love to hear from you.
- What you'll be doing
- Building strong, long-lasting relationships with customers and becoming their go-to contact.
- Managing customer accounts and encouraging prompt payment through proactive, professional communication.
- Resolving invoice and payment queries quickly and efficiently.
- Working closely with Finance, Sales and Customer Service to provide a seamless customer experience.
- Monitoring customer accounts and producing aged debt reports where required.
- Maintaining accurate customer records and account information.
- Supporting the day-to-day running of the office with general administration and business support.
- Getting involved wherever needed to help keep the business running smoothly.
We're looking for someone who...
- Enjoys speaking to people and building genuine relationships.
- Has experience in accounts, sales ledger, accounts receivable, finance administration or credit control role.
- Is confident communicating by phone and email.
- Can build rapport naturally whilst remaining professional.
- Is organised, proactive and happy managing a varied workload.
- Has good Microsoft Office skills, particularly Excel.
- Takes ownership of their work and enjoys being part of a close-knit team.
What's in it for you?
- Salary up to £30,000 depending on experience.
- Flexible working hours to support family or health commitments.
- Relaxed office dress code.
- A genuinely friendly and supportive team with regular social and wellbeing events.
- Christmas office closure in addition to your annual leave.
- A varied role where you'll have the autonomy to make a real impact.
Ready for your next challenge?
If you're looking for a role that combines relationship-focused credit control with a varied business support position, we'd love to hear from you.
Apply today to find out more about this fantastic opportunity.
TPBN1_UKTJ
Customer & Accounts Coordinator in Blackpool employer: Cummins Mellor
Join our vibrant outdoor education centre in Broughton-In-Furness, where we prioritise a supportive work culture and the well-being of our staff. As a Cook, you'll enjoy competitive pay, flexible hours, and the opportunity to contribute to meaningful experiences for our guests while honing your culinary skills in a picturesque setting. We believe in fostering employee growth and providing a rewarding environment that values teamwork and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Accounts Coordinator in Blackpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cummins Mellor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cummins Mellor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer & Accounts Coordinator in Blackpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cummins Mellor:Your cover letter is your chance to shine! Tell us why you want to work at Cummins Mellor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cummins Mellor!
How to prepare for a job interview at Cummins Mellor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
