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For Companies At a Glance
- Tasks: Lead and mentor a dynamic customer service team to deliver exceptional client support.
- Company: Join a vibrant company focused on people and outstanding service.
- Benefits: Competitive salary, 28 days holiday, pension, and life assurance.
- Why this job: Make a real impact by enhancing client relationships and driving team success.
- Qualifications: Experience in customer service leadership and strong communication skills.
- Other info: Full-time, permanent role with opportunities for personal and professional growth.
The predicted salary is between 28000 - 32000 £ per year.
We are looking for a proactive and people-focused Customer Service Team Leader to help lead our customer support team and deliver outstanding service to our existing clients. This is a hands-on role where you will support the customer service team day to day, drive client retention, and help improve service quality, performance, and engagement across the team.
What You’ll Be Doing
- Supporting, mentoring, and developing Customer Support Agents
- Running team meetings and one-to-one reviews
- Providing day-to-day operational guidance and support
- Helping retain existing clients and support contract renewals
- Supporting client engagement and ongoing relationship management
- Assisting with monthly, quarterly, and annual client reviews
- Reviewing and approving client review materials
- Monitoring KPIs and submitting weekly performance reports
- Helping forecast pipeline and support revenue targets
- Identifying opportunities for organic growth within existing clients
What We’re Looking For
- Experience supervising or supporting a customer service team
- Background in a fast-paced, inbound/outbound customer contact environment
- Strong communication, leadership, and organisational skills
- Confident working with customer service systems and Microsoft Office
- Able to analyse information and improve processes
- Comfortable supporting recruitment, onboarding, and training
The Kind of Person You Are
- Curious and solution-focused
- Calm, resilient, and adaptable
- Supportive, collaborative, and people-first
- Focused on quality, consistency, and results
What’s in it for you?
- Permanent role, full time, in office role
- Salary circa £28,000 - £32,000
- 28 days holiday per year, which rises by 1 day per year to a maximum of an additional 5 days
- Pension
- Life assurance - x4 salary
Customer Service Team Leader in Blackburn employer: Cummins Mellor
Contact Detail:
Cummins Mellor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Blackburn
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Customer Service Team Leader, especially your leadership and mentoring skills.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've supported and developed team members in the past. This will highlight your proactive approach and ability to drive engagement.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Customer Service Team Leader in Blackburn
Some tips for your application 🫡
Show Your People Skills: Since we're looking for a Customer Service Team Leader, make sure to highlight your experience in mentoring and supporting teams. Share specific examples of how you've helped others grow and improve their performance.
Be Proactive in Your Approach: We love candidates who take initiative! In your application, mention times when you've identified opportunities for improvement or growth within a team. This shows us you're solution-focused and ready to drive client retention.
Tailor Your Application: Don't just send a generic application! Make sure to align your skills and experiences with the job description. Use keywords from the listing to demonstrate that you understand what we're looking for in a candidate.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Cummins Mellor
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of customer service. Brush up on your knowledge about client retention strategies and how to improve service quality. This will show that you're proactive and ready to lead the team.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in mentoring and developing team members. Think of specific examples where you've successfully led a team or improved performance. This will highlight your people-focused approach and leadership capabilities.
✨Engage with Real Scenarios
During the interview, be ready to tackle hypothetical situations related to customer service challenges. Demonstrating your problem-solving skills and how you would handle real-life scenarios will impress the interviewers and show your solution-focused mindset.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s customer service goals and team dynamics. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values, especially around collaboration and support.
