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For Companies At a Glance
- Tasks: Support clients with care, manage enquiries, and ensure smooth communication.
- Company: A growing legal services organisation that values people.
- Benefits: Competitive salary, employee discounts, generous holiday, and private medical insurance.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Strong communication skills and experience in customer service.
- Other info: Dynamic environment with opportunities for professional growth and paid volunteering days.
The predicted salary is between 25000 - 27000 £ per year.
Location: Blackburn
Full-Time | Permanent
Join a Business That Puts People First
Are you passionate about delivering outstanding customer service and making a real difference in people's lives? We're currently recruiting for a proactive and empathetic Customer Service Advisor to join a well-established and growing legal services organisation. This is a fantastic opportunity to build a rewarding career within a professional environment, where your communication skills and attention to detail will have a direct impact on client outcomes.
The Role: What You'll Be Doing
- As a Customer Service Advisor, you'll act as the key point of contact for clients, supporting them throughout their journey with professionalism and care.
- Manage a high volume of client enquiries via phone and email, ensuring prompt and professional responses.
- Maintain and update accurate case files, keeping all information current and accessible.
- Clearly explain case updates and processes in a simple, client-friendly manner.
- Liaise with internal legal teams to communicate client needs and support positive outcomes.
- Balance multiple cases and prioritise tasks effectively based on urgency.
- Accurately document all client interactions and ensure timely follow-up.
- Handle client concerns with a calm, solutions-focused approach.
- Provide administrative support including scheduling and file organisation.
- Work collaboratively with internal departments to ensure smooth communication.
- Deliver a consistently high standard of customer service at every touchpoint.
About You: What You'll Bring
- We're looking for someone who thrives in a fast-paced environment and enjoys building strong client relationships.
- Excellent verbal and written communication skills.
- Strong organisational and multitasking abilities.
- Proven experience delivering high-quality customer service.
- Ability to handle queries and resolve issues with confidence and professionalism.
- High attention to detail and accuracy.
- Strong time management skills and ability to work under pressure.
- Competent in Microsoft Office and case management/CRM systems.
- A proactive, problem-solving mindset.
- Adaptable and comfortable in a dynamic working environment.
- Previous experience in legal, financial, or professional services (desirable).
- Awareness of compliance and regulatory standards (advantageous).
What's in It for You?
- Salary - £25,000 - £27,000.
- Employee Assistance Programme (EAP).
- Perkbox membership - access to a wide range of employee discounts.
- 23 days holiday + 8 bank holidays, increasing with length of service.
- Pension contributions.
- Life insurance (death in service).
- Private medical insurance after 1 year of service.
- Company social events twice a year.
- Paid volunteering days.
- Your birthday off every year.
Interested? If you're looking to take the next step in your career within a professional and supportive environment, we'd love to hear from you. Apply today or get in touch to find out more.
Customer Service Advisor in Blackburn employer: Cummins Mellor
Contact Detail:
Cummins Mellor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Blackburn
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the legal services sector. A personal recommendation can make all the difference when you're aiming for that Customer Service Advisor role.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with the job description, especially your customer service skills. We want you to shine and show them why you're the perfect fit!
✨Tip Number 3
Show off your personality! During interviews, let your passion for helping clients come through. Remember, they’re looking for someone who can connect with clients and handle queries with a calm, solutions-focused approach.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be an awesome addition to their team.
We think you need these skills to ace Customer Service Advisor in Blackburn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in delivering high-quality customer service and any specific skills that match the job description.
Showcase Your Communication Skills: Since communication is key in this role, use clear and concise language in your application. Demonstrate your ability to explain complex information simply, just like you would when dealing with clients.
Highlight Your Organisational Skills: Mention any experience you have with managing multiple tasks or cases at once. We want to see how you prioritise and stay organised, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Cummins Mellor
✨Know the Company Inside Out
Before your interview, take some time to research the legal services organisation. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've successfully handled client interactions in the past. Be ready to demonstrate your ability to explain complex information clearly and concisely, as this will be crucial in your role.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've resolved customer issues or improved processes. During the interview, share these experiences to highlight your proactive, solutions-focused mindset. This will reassure them that you can handle client concerns with confidence.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in the role. This shows you're engaged and serious about finding the right fit for both you and the organisation.