At a Glance
- Tasks: Manage customer arrears and handle calls with clients and brokers in a fast-paced environment.
- Company: Established financial services business with a growing team.
- Benefits: Competitive salary, 25 days holiday, pension, and ongoing training.
- Other info: Free parking and opportunities for industry-recognised qualifications.
- Why this job: Join a dynamic team and develop your skills in a supportive environment.
- Qualifications: Previous administration experience and strong communication skills required.
The predicted salary is between 27600 - 27600 £ per year.
- Blackburn
- Full-time | Permanent |
- We’re looking for a
Collections Administrator to join a growing team within an established financial services business.
This is a great opportunity for someone with strong administration experience who thrives in a fast-paced environment and is confident dealing with customers and managing arrears.
Key Responsibilities
- Handle inbound and outbound calls with customers, brokers, agents and solicitors.
- Manage customer arrears, including failed Direct Debits and repossession cases.
- Maintain the live arrears list, ensuring action is taken and escalated appropriately.
- Process credit and debit card payments.
- Issue statements, legal notices and relevant correspondence.
- Investigate customers and assets using available online tools.
- Manage forbearance requests and business administration/liquidation cases.
- Escalate cases to agents or solicitors where appropriate.
- Ensure all activity complies with data protection, money laundering and company guidelines.
- Support the training of new team members where required.
Skills & Experience Required
- Previous administration experience, ideally within a financial services environment.
- Strong telephone and negotiation skills.
- Excellent attention to detail and numerical ability.
- Confident working under pressure and managing competing priorities.
- Resilient, self-motivated and proactive.
- Strong written and verbal communication skills.
- A positive, can-do attitude and strong customer focus.
- Collections or arrears experience would be advantageous but is not essential .
- Experience with Asset Finance would be advantageous.
Benefits
- 25 days holiday plus bank holidays
- Monday to Friday, 9am–5pm
- 30-minute lunch
- Pension and ongoing training
- Industry-recognised qualifications
- Free parking at a purpose-built office just off the M65
- #J-18808-Ljbffr
Collections Administrator in Blackburn employer: Cummins Mellor
Join a dynamic financial services team in Blackburn as a Collections Administrator, where your administrative skills will be valued in a supportive and fast-paced environment. Enjoy a competitive salary, generous holiday allowance, and opportunities for professional development, all while working in a purpose-built office with free parking. Our culture promotes resilience and a positive attitude, ensuring you thrive while making a meaningful impact on customer relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Administrator in Blackburn
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Cummins Mellor. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Administrator in Blackburn
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Cummins Mellor.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Cummins Mellor's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Cummins Mellor
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Cummins Mellor.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Cummins Mellor will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Cummins Mellor employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
