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For Companies At a Glance
- Tasks: Support the New Business team by preparing financial documents and managing customer queries.
- Company: A growing company where every team member plays a vital role in success.
- Benefits: Salary of £25,000 - £26,000, 25 days holiday, flexible hours, and remote work options.
- Why this job: Join a forward-thinking company and make a real impact in customer service.
- Qualifications: 2 years of office and administration experience, strong attention to detail, and customer service passion.
- Other info: Opportunities for training and development with industry-accredited qualifications.
The predicted salary is between 25000 - 26000 £ per year.
??Blackburn
??Full-time, Permanent | In Office Role
An established repair and reinstatement contractor with over two decades of experience, this organisation is recognised for delivering high-quality services within the insurance sector. As a versatile multi-trade contractor, it excels in addressing a wide range of domestic repair needs, including interior and exterior damage, as well as electrical, plumbing, and heating issues.
The team is growing, and the organisation is seeking an individual who shares its passion and ambition. This is an exciting opportunity to join at a pivotal moment and contribute to future success.
The Role
An opportunity has arisen for an Administrator to join the team, acting as a key point of contact for clients and customers. Strong communication skills are essential, along with a commitment to providing a professional and empathetic service.
This dynamic position includes a variety of responsibilities, such as:
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Maintaining professional communication with customers, insurers, and colleagues nationwide
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Efficiently reviewing and updating data on both internal systems and client portals
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Skillfully scheduling, managing, and reviewing appointments in a timely manner
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Safely handling sensitive data related to customer claims
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Providing regular updates on the progress and timescales of claims/contracts
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Effectively addressing and resolving queries and complaints
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Updating the customer service database and generating reports for management
What Are We Looking For?
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A dedicated customer service administrator with a proven track record in similar roles
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Exceptional written and verbal communication skills
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A team player who thrives in a collaborative environment
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Strong attention to detail, ensuring accuracy in all tasks
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A proactive learner with the confidence to succeed
Whats in It for You?
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Competitive salary: £27,000
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Comprehensive onboarding and induction programme
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Ongoing personal and professional development opportunities
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Free parking
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Supportive and friendly working environment – working pattern 8am-5pm
This is an excellent opportunity for someone looking to join a forward-thinking organisation and play a key role in its growth plans. If you possess outstanding communication skills and are committed to delivering exceptional customer service, this role could be the perfect fit.
Administrator employer: Cummins Mellor
Contact Detail:
Cummins Mellor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Administrator role, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially how they value customer service and teamwork. Practise common interview questions and think about how your experience aligns with their needs – this will help you stand out!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better shot at landing that dream job. So, get clicking and let’s make it happen!
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administration experience and any customer service roles you've had, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your problem-solving skills align with our commitment to excellence. Keep it friendly and professional!
Showcase Your Attention to Detail: In your application, demonstrate your strong attention to detail. This could be through examples of how you've managed multiple priorities or dealt with tight deadlines in previous roles. We love candidates who can keep things organised!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Cummins Mellor
✨Know Your Stuff
Make sure you understand the role of an Administrator inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like preparing financial documentation and handling customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since strong problem-solving skills are crucial for this role, think of specific examples from your past experience where you've successfully tackled challenges. Be ready to discuss how you approached these situations and what the outcomes were, as this will demonstrate your ability to handle the demands of the job.
✨Practice Customer Interaction Scenarios
As the initial point of contact for customers, it's essential to convey a friendly and professional demeanour. Prepare for potential role-play scenarios where you might have to deal with customer queries or complaints. Practising these interactions can help you feel more at ease during the actual interview.
✨Ask Thoughtful Questions
Interviews are a two-way street, so come prepared with insightful questions about the company culture, team dynamics, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values and career goals.