At a Glance
- Tasks: Provide 1st and 2nd line support for PC hardware, software, and peripherals.
- Company: Growing tech company passionate about innovation and infrastructure improvement.
- Benefits: Full-time position with opportunities for career growth and skill development.
- Other info: Fast-paced environment with a focus on teamwork and collaboration.
- Why this job: Join a dynamic team and make a real difference in user support.
- Qualifications: Basic IT knowledge and a passion for helping others.
The predicted salary is between 28800 - 42000 £ per year.
Our business has grown year on year, and we have a passion to continue growing the business and re-invest profits into refreshing our product range and improving infrastructure. We are looking for a 1st & 2nd Line Support Technician.
The Responsibilities:
- To provide 1st and 2nd line support to users for all PC hardware, software and associated peripherals. This includes escalating internally or redirecting support requests to the software/hardware supplier where necessary.
- To manage and resolve support calls on the IT Helpdesk and document their outcome to facilitate the resolution of common queries, including pro-actively providing information to users on the progress of outstanding support calls and ensuring messages are passed on to the relevant people.
- Maintaining the IT Department's technical documentation, guidelines and procedures to ensure they are up to date.
- To deploy and maintain PCs and associated peripherals including the redeployment of existing equipment to agreed standards, by performing upgrades, new installations and carrying out routine procedures.
- To create user accounts for new starters on AD, Email systems and ERP systems.
- Complete daily checklist to identify any issues early. Any issues discovered need to be resolved as per SLA’s.
1st & 2nd Line Support Technician employer: Cummins Mellor Recruitment
As a leading employer in Preston, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our commitment to employee growth is evident through ongoing training opportunities and a supportive environment where your contributions are valued. Join us as a 1st & 2nd Line Support Technician and be part of a team that is dedicated to excellence and continuous improvement, all while enjoying the benefits of a stable, full-time position in a thriving business.
Contact Details:
Cummins Mellor Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st & 2nd Line Support Technician
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech industry and let them know you're on the lookout for a 1st & 2nd Line Support Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on common support scenarios. Think about how you'd handle specific technical issues or user queries. We want you to show off your problem-solving skills and your ability to communicate effectively with users.
✨Tip Number 3
Don’t forget to showcase your technical documentation skills! Being able to maintain and update guidelines is key in this role. Bring examples of how you've done this in the past to the interview – it’ll set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 1st & 2nd Line Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 1st & 2nd Line Support Technician role. Highlight relevant experience and skills that match the job description, like your ability to manage support calls and maintain technical documentation.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for our team at StudySmarter. Keep it concise but engaging!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've resolved IT issues in the past. We love seeing candidates who can demonstrate their troubleshooting skills and proactive approach to support.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Cummins Mellor Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PC hardware, software, and peripherals. Be ready to discuss common issues and how you would resolve them. This shows that you're not just familiar with the tech but can also think on your feet.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved support calls or technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to manage and resolve support requests effectively.
✨Familiarise Yourself with Documentation Practices
Since maintaining technical documentation is part of the role, be prepared to discuss how you’ve kept records in previous positions. Highlight any experience you have with creating or updating guidelines and procedures, as this will show your attention to detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for support, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
