At a Glance
- Tasks: Lead and grow the Service Operations team while enhancing customer relationships.
- Company: Dynamic company focused on service excellence and growth.
- Benefits: Competitive salary, benefits, and opportunities for personal development.
- Other info: Exciting opportunity to shape the future of service operations.
- Why this job: Take ownership of a key function and drive real change in a growing environment.
- Qualifications: Experience in service management and a passion for performance improvement.
The predicted salary is between 47250 - 57750 £ per year.
Blackburn | Competitive Salary + Benefits | In Office Own it.
Grow it.
Make it your own.
Our client is looking for a high-energy, commercially driven Service Operations Manager to take full ownership of their Service and Aftersales function.
This isn't a role where you'll simply manage an existing operation.
You'll be responsible for growing the revenue stream, developing the team, improving performance and strengthening customer relationships — with the freedom to identify opportunities and make things happen.
The Service function has real potential to grow, and they're looking for someone who is genuinely excited by that challenge.
The role You'll take ownership of the full Service operation, including the service team and mobile engineering function.
Your focus will be on growth and performance.
You'll identify opportunities to increase service and maintenance revenue, develop contracts, improve customer retention and grow existing accounts.
At the same time, you'll drive improvements across the operation — from engineer utilisation and productivity through to first-time fix rates, processes, systems and customer service.
You'll also have responsibility for the commercial performance of the function, with a clear understanding of revenue, margins, costs and profitability.
Service Operations Manager employer: Cummins Mellor Recruitment Careers
Join a thriving financial services business in Blackburn as a Credit Coordinator, where you'll be part of a supportive and collaborative team dedicated to your professional growth. With a focus on employee development, we offer comprehensive training, a clear career progression path, and a positive work culture that values attention to detail and customer service. Enjoy competitive benefits including 25 days holiday, a pension scheme, and the flexibility of hybrid working after training, all while contributing to a dynamic credit function.
Contact Details:
Cummins Mellor Recruitment Careers Recruitment Team
