At a Glance
- Tasks: Deliver exceptional customer service and build strong relationships with clients.
- Company: Join a growing design-led manufacturing business in Burnley.
- Benefits: Earn £27,000 plus quarterly bonuses, flexible hours, and 33 days holiday.
- Other info: Enjoy ongoing training, career progression, and team events in a supportive environment.
- Why this job: Be part of a collaborative team and make a real impact on customer experience.
- Qualifications: Experience in customer service or sales, strong communication skills, and attention to detail.
The predicted salary is between 27000 - 27000 £ per year.
Are you passionate about delivering exceptional customer service and building strong relationships? We’re working with a well-established, growing design-led manufacturing business based in Burnley, who are looking for a proactive and detail-focused Customer & Sales Advisor to join their Customer Excellence Team. This is an excellent opportunity to join a collaborative, forward-thinking business where customer experience is at the heart of what they do. You’ll be a key point of contact for customers, providing expert advice, managing orders and working closely with internal teams to ensure an outstanding service from enquiry through to delivery.
The Role
- Act as a friendly and professional first point of contact for customers via telephone, email and digital channels.
- Build strong customer relationships and provide knowledgeable advice across the company’s product range.
- Process sales and sample orders accurately and efficiently.
- Work closely with logistics, warehousing, supply chain and sales teams to manage and track orders.
- Resolve customer queries and issues promptly, professionally and with a solution-focused approach.
- Ensure customers receive a consistently high level of service throughout their journey.
- Develop strong product knowledge to confidently advise customers and support sales opportunities.
- Identify opportunities to improve processes and contribute to the continued growth of the customer service function.
About You
We’re looking for someone who enjoys working with customers and takes pride in getting things right. You’ll ideally have:
- Previous experience within a customer service, sales or account management environment.
- Strong verbal and written communication skills.
- Excellent attention to detail and a highly organised approach.
- Confidence using CRM systems, order management systems and general IT applications.
- The ability to manage multiple priorities in a busy environment.
- A proactive, positive and adaptable approach.
- A genuine team-player mentality, with the ability to work effectively across different departments.
- A willingness to learn and develop detailed knowledge of a specialist product range.
- Experience within a product-led, manufacturing or design-focused environment would be advantageous, although not essential.
What’s on Offer?
- £27,000 per annum
- Quarterly team performance bonus of £450–£2,000
- 37.5 hours per week with flexible start and finish times
- 33 days’ holiday, including bank holidays
- Paid Christmas closure
- Company sick pay after one year’s service
- Ongoing training and development opportunities
- A supportive, inclusive working environment
- Team events and volunteering opportunities
- Opportunities for career progression
Location
This is a fully office-based role at the company’s Burnley headquarters, reflecting the collaborative and product-specific nature of the position.
Why Apply?
This is a fantastic opportunity for a customer-focused individual looking to join an established and innovative business where you’ll have the opportunity to develop your product knowledge, build strong customer relationships and play an important role within a growing team. If you’re organised, commercially aware and passionate about delivering excellent customer service, we’d love to hear from you.
Customer & Sales Advisor in Burnley employer: Cummins Mellor Recruitment Careers
Join a thriving financial services business in Blackburn as a Credit Coordinator, where you'll be part of a supportive and collaborative team dedicated to your professional growth. With a focus on employee development, we offer comprehensive training, a clear career progression path, and a positive work culture that values attention to detail and customer service. Enjoy competitive benefits including 25 days holiday, a pension scheme, and the flexibility of hybrid working after training, all while contributing to a dynamic credit function.
Contact Details:
Cummins Mellor Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Sales Advisor in Burnley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cummins Mellor Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cummins Mellor Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer & Sales Advisor in Burnley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cummins Mellor Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Cummins Mellor Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cummins Mellor Recruitment Careers!
How to prepare for a job interview at Cummins Mellor Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
