At a Glance
- Tasks: Transform customer experiences by resolving complaints and ensuring satisfaction.
- Company: Dynamic company in Blackburn focused on exceptional customer service.
- Benefits: Competitive salary, generous holiday, private medical insurance, and employee discounts.
- Other info: Enjoy a supportive environment with opportunities for professional growth.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Experience in complaint management and strong communication skills required.
The predicted salary is between 27000 - 30000 £ per year.
Full-Time | Permanent | In Office role
The ideal candidate would be essential in transforming our customers experiences.
Your work will go beyond answering calls and emails; you’re making a real difference.
Your skills in handling and resolving complaints aren’t just helpful, they're essential in making sure our customers feel heard, valued, and satisfied.
In this role, you'll have a big part in how we listen to and care for our customers, helping us keep getting better at what we do.
Typical day as a Complaints Advisor
- Engaging comprehensively with customers to understand their concerns, aiming to collaboratively find effective resolutions.
- Assessing and resolving escalated complaints, making informed decisions to ensure equitable outcomes.
- Ideally, they will be issuing 7 final resolutions letters a day (will look at how many are issued over the week)
- Utilising outstanding communication skills, both orally and in writing, to articulate thoughts and decisions clearly to customers and colleagues.
- Collaborating effectively with various teams, ensuring prompt and efficient responses that prioritise customer satisfaction.
- Serving as a knowledgeable resource in complaint handling, advising colleagues and contributing to business improvements.
- Liaising with key external stakeholders, to ensure exemplary service and professional representation of the business
Required skills
- Strong experience in complaint management, adept at handling intricate cases with empathy and efficiency.
- Superb communication abilities, evidenced in both verbal and written interactions, coupled with a commitment to exceptional customer service.
- A thorough understanding of and adherence to complaint management policies and procedures.
- A flexible and innovative mindset towards change, continuously seeking opportunities for improvement.
- Analytical skills in interpreting trends and feedback, thereby contributing to significant business improvements.
- Technical skills with experience using complaint resolution systems, Microsoft Office, and general contact management systems.
What’s in It for You?
- In Office role - 9am - 5pm (Monday - Friday)
- Employee Assistance Programme (EAP)
- Perkbox membership – access to a wide range of employee discounts
- 23 days holiday + 8 bank holidays, increasing with length of service
- Pension contributions
- Life insurance (death in service)
- Private medical insurance after 1 year of service
- Company social events twice a year
- Paid volunteering days
- Your birthday off every year
Interested?
If you're looking to take the next step in your career within a professional and supportive environment, we’d love to hear from you.
Apply today or get in touch to find out more.
Complaints Handler in Blackburn employer: Cummins Mellor Recruitment Careers
Join a thriving financial services business in Blackburn as a Credit Coordinator, where you'll be part of a supportive and collaborative team dedicated to your professional growth. With a focus on employee development, we offer comprehensive training, a clear career progression path, and a positive work culture that values attention to detail and customer service. Enjoy competitive benefits including 25 days holiday, a pension scheme, and the flexibility of hybrid working after training, all while contributing to a dynamic credit function.
Contact Details:
Cummins Mellor Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler in Blackburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cummins Mellor Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cummins Mellor Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Complaints Handler in Blackburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cummins Mellor Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Cummins Mellor Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cummins Mellor Recruitment Careers!
How to prepare for a job interview at Cummins Mellor Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
