At a Glance
- Tasks: Process customer claims accurately and improve data quality for efficient operations.
- Company: Join a leading logistics centre in Daventry, UK with a focus on quality support.
- Benefits: Permanent position with a stable schedule and opportunities for growth.
- Other info: Collaborative team environment with a focus on health and safety standards.
- Why this job: Make a real impact by enhancing customer relationships and operational efficiency.
- Qualifications: Secondary education and experience in customer service or administration preferred.
The predicted salary is between 22050 - 26950 £ per year.
We are looking for an experienced Quality Administrator to join our team, specialising in claims administration and quality support within our UK Logistics Centre in Daventry, UK.
This is a permanent, on-site position, working 37.5 hours per week, Monday to Friday, 7:00am-3:00pm.
Key responsibilities
- Deliver accurate and timely processing of customer claims, ensuring service level agreements are consistently met.
- Improve data quality by extracting, validating, and maintaining precise claim information across templates and trackers.
- Support faster claim resolution by proactively liaising with internal stakeholders to gather information and close cases.
- Provide valuable insights by producing reliable weekly customer performance reports.
- Enable effective financial and operational processes by raising Advice Notes, RMAs, and debit notes correctly.
- Strengthen customer relationships through responsive, professional communication and a customer-focused approach.
- Contribute to operational efficiency by utilising systems such as Ariba and quickly adapting to new tools.
- Maintain a safe and compliant working environment by actively following Health, Safety and Environmental standards.
Strong attention to detail with the ability to manage data accurately and maintain high-quality standards.
Clear and effective communication skills, with confidence working across teams and with customers.
A proactive and adaptable approach in a fast-paced, changing environment.
A collaborative mindset with a strong sense of accountability and focus on delivering results.
Qualifications
- Secondary education or equivalent experience.
- Previous experience in a customer service, administrative, or claims-related role is desirable but not essential.
- Experience with Microsoft Office tools such as Excel, Word, and Power Point.
- Familiarity with systems such as Ariba or the ability to quickly learn new systems is advantageous.
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Quality Administrator in Welton employer: Cummins Inc.
Cummins Inc. is an excellent employer that prioritises employee growth and development, offering comprehensive training and support to ensure you thrive in your role as a Warehouse Operator. Located in Daventry, our dynamic work culture fosters collaboration and positivity, complemented by attractive benefits such as a healthcare cash plan and generous holiday allowances. Join us for a rewarding career where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Administrator in Welton
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Cummins Inc. and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Cummins Inc.!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Cummins Inc. keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Quality Administrator in Welton
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Cummins Inc.:This is your chance to really connect with the team at Cummins Inc.. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Cummins Inc.
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Cummins Inc..
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Cummins Inc. that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Cummins Inc.. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
